Business Transformation Manager COA

General information

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Description & Requirements

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon. 

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

But that's not all - at HARMAN, you'll have the opportunity to rapidly develop your skills and cultivate new ideas in our agile and supportive culture.

Are you passionate about driving operational excellence and leading large-scale transformation projects?

You will join our Consumer Audio (COA PMO department based in our EMEA Headquarters in Amsterdam, The Netherlands in the position of:     

Business Transformation Manager COA

About the Role:

In this role, you will take the lead in optimizing end-to-end processes, collaborating across multiple functions to enhance efficiency, eliminate waste, and implement a strong process governance structure. A key focus will be leading elements of of a number of transitions for COA,  

As part of the COA Project Management Organization, you will work closely with PMO teams, analysts, and the Director of Project Management to ensure seamless execution. This role may over time also include managing one direct report.

If you're a proactive leader with a passion for process excellence and large-scale transformations, we want to hear from you! Apply now and be part of shaping the future of Harman Consumer Audio.

What You Will Do:

Support and drive change in select COA transformations:

• Commercial processes and model transformation,  related to customer incentives
• Local Business Model adaptations
• Sales Operations processes and sales admin automation and efficieny
• Various cross functional processes impacting business execution.

Govern End-to-End Processes:

• Document and communicate a clear vision for end-to-end process outcomes.
• Determine process governance, operating model, roles, and responsibilities.
• Work with stakeholders to define KPIs and SLA expectations.
• Drive global adoption of a standardized end-to-end process, with regional / local customization as required (e.g., for regulatory compliance)
• Support the maintenance of HARMAN documentation of policies, guidelines, processes, and tooling.

Monitor Process Performance & Identify Opportunities for Improvement:

• Ensure development of analytics-driven reporting to measure the efficiency of the end-to-end process and ensure maintenance of data quality.
• Review end-to-end process performance and provide ongoing governance for process adoption and business demand.
• Participate in governance boards to provide input on items such as process scope and service delivery and assist in resolving operational issues.
• Participate in monthly performance reviews to share leading practices and leverage cross-process opportunities.
• Stay abreast of process trends and leading practices across areas of purview to inform strategic direction and process enhancement.

Prioritize & Advise on Process Improvements:

• Create a prioritized pipeline of process related improvements and opportunities.
• Determine which opportunities to pursue with a focus on reducing process costs, increasing efficiency, and maximizing investment returns.
• Incorporate leading process design practices (e.g., Lean Six Sigma) into process improvement efforts.
• Build business cases to quantify the cost and value of process opportunities and participate in budget decision-making.
• Drive major process redesign efforts and be accountable for their successful implementation.

Promote Process–Oriented Culture:

• Foster a culture of continuous process excellence and improvement.
• Promote Lean methodology throughout COA
• Collaborate across functions, data owners/stewards, and peers to ensure consistency and alignment across process and data.
• Collaborate with the business and functions to ensure resources are properly trained on processes and systems.
• Build and maintain relationships at all levels of the organization.

Project Management:

• Collaborate with COA project managers, project teams in transformational projects and COA Leadership.
• Provide relevant analysis and documentation of current state processes to project teams.
• Facilitate workshops with lean methodology to effectively define project deliverables and problem statements.

What You Need:

Education & Experience:

• Bachelor’s degree in business management (Master’s preferred).
• 8+ years in transformation, consultancy, or project management, with 5+ years in global process management.
• Proven success in enterprise  level transformation, process governance, and business optimization.

Skills & Competencies:

• Ability to influence, lead cross-functional teams, and drive decision-making in a global matrixed organization.
• Hands-on experience with project management tools like Jira, Workfront, MS Project.
• Strong expertise in process improvement methodologies (e.g., Lean, Six Sigma, Agile).
• Exceptional communication skills – comfortable engaging with senior leadership, business stakeholders, and external partners.
• Strategic problem-solving approach, with the ability to execute at both a high level and in the details.
• At the same time capable of achieving tactical short terms result to drive change acceptance.

Preferred Certifications & Technical Expertise:

• PMP (Project Management Professional) or PMI certification highly preferred.
• Strong proficiency in Microsoft Office, Microsoft Project, and PPM tools.

What Makes You Eligible:

• Willingness to travel 10%-20% of the time
• Willingness to work in an office in a major location of any Harman division

Are you ready to take your career to the next level?

• HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics.
• We provide a flexible work schedule that allows you to work from home, while also enjoying a fantastic new office at Houthavens, Amsterdam.
• At HARMAN, we value diversity and inclusivity, and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• As a HARMAN employee, you will have access to professional development opportunities through HARMAN University's business and leadership academies, internal talent management leadership acceleration programs, and our "Be Brilliant" employee recognition and rewards program.

And a few reasons you might love it:

• We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.
• We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!

Don't miss out on the chance to be part of a culture that values excellence and brilliance in all of our employees. Apply now and take the first step towards a career full of brilliant possibilities! https://jobs.harman.com/en_US/careers

We look forward to receiving your application! Send your application with your resume and letter of motivation. We will process the applications as we receive them.

For more information about the position or the recruitment process, feel free to contact our Recruitment department.

Join HARMAN and discover a world of endless possibilities!

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