CFBLNet Network Operation Centre Service Desk 1st Line support service

Location:
The Hague, the Netherlands

Security Clearance:
NATO Cosmic Top Secret

Reference No:
2024‐0131 / The Hague

Skills, knowledge, experience required:

• More than three years’ experience working in IT Customer Support Centre;
• More than three years excellent working knowledge of networking protocols and technologies including Ethernet, LAN, WAN & Security
• Ethernet: Excellent understanding of VLANs, Spanning Tree;
• LAN: Excellent understanding of DHCP, NAT, OSPF, HSRP/VRRP, HA technologies;
• WAN: Excellent understanding of Metro Ethernet, MPLS, BGP, QoS,;
• Multicast: Understanding and experience troubleshooting Multicast in WAN‐LAN;
• Security: Strong understanding of policy based firewalls, content filtering, Intrusion, Prevention Systems, network monitoring systems, IPSEC and PKI;
• Troubleshooting: Ability to analyze logs and diagnose network issues;
• Work experience in roles requiring the ability to handle multiple incidents simultaneously while adapting to constantly changing requirements.
• More than three years strong working knowledge of Infrastructure, including virtualization, Cisco equipment, VMWare ESX,.

Duties/role:

• Delivering 1st line support service in the CFBLNet Network Operation Centre Service Desk:
• During business hours and CFBLNet schedule initiative hours.
• “Business days/hours” means NCIA, The Hague, the Netherlands working days, Monday through Friday, daily from 9:00‐17:00 (CET/CEST)
• Exceptionally, during Initiatives, the daily service desk manning hours can shift front or backward as required. This is typically planned four weeks in advance. When these are outside business days these will be compensated in duration during following business days. If this occurs deliverable price remains unchanged.

Key performance indicators:

• Initial response time during scheduled initiatives hours:
• Initiative hours/days: response within 15 minutes of an acknowledged reported service interruption and services desk call.
• Initial response time during business hours though outside scheduled initiatives hours:
• Initiative hours/days: response within 30 minutes of an acknowledged reported service interruption and services desk call.
• Supporting roll out and maintenance support of NATO CFBLNet Sites;
• Developing and operate the CFBLNet for NATO and related reference system in support of NATO organisational and national services subscribers.

Additional information:
If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com