Customer Journey Expert Payments & Channels

At ING Wholesale Banking, Transaction Services (TS) is a cornerstone of our global offering, delivering innovative and reliable products to corporate and institutional clients. As a key driver of growth and profitability, our strategy focuses on providing competitive, relevant solutions that support sustained success.

The Team

The TS Delivery Management team plays a pivotal role in this mission. With a global mandate, we ensure that internationally operating clients eperience ING as one unified bank across our entire network. We own all relevant IT assets and are responsible for delivering high-quality services to our clients and stakeholders.

As our new CJE in the Payments & Channels delivery area, you’ll be part of a dynamic team managing and evolving key payment products such as International Payments, SEPA, Open Banking, and strategic initiatives like NetGen and Instant Payments.

You’ll take end-to-end ownership of delivery and product development, bridging business needs and technical solutions to create seamless eperiences for our clients. You report to the Delivery Area Lead (DAL) Payments & Channels.

Role & Responsibilities

• You collaborate with Product Management and IT to translate business needs into clear, actionable delivery roadmaps.
You deliver the roadmaps with an end-to-end focus on operational e
• cellence, compliance and client satisfaction through to commercial launch.
• You simplify comple processes and ensure high-quality delivery through rigorous testing and validation.
• You monitor product performance and usage, leveraging data to inform decisions.
• You foster cross-border collaboration and alignment across global teams.
• Together with your colleagues you are responsible for meeting your goals, set on a quarterly basis.
• You share the responsibility with the team to ensure our license to operate by secure and flawless 24/7 operations, while ensuring regulatory compliance.

How to succeed

• Bachelor’s or Master’s degree.
• 3-5 years of relevant payments eperience.
• Eperience with target architecture implementation and Agile Way of Working.
• Strong written and verbal communication in English.
• Eperience with working with (eternal) tech suppliers.
• A client-focused entrepreneur with a strong delivery mindset.
• A team player with technical acumen and a passion for innovation.
• A simplifier of compleity, driving operational ecellence and agile delivery.
• A collaborative team player with strong communication skills and resilience.
• A data-driven decision-maker who thrives in a fast-paced environment.

Questions?

Contact the recruiter attached to the advertisement for more information via jeroen.maassen.van.den.brink@ing.com Want to apply directly? Please upload your CV and motivation letter

Questions? Just ask
Jeroen Maassen van den Brink