Job Description
CUSTOMER RELATIONS AND SALES AMBASSADOR
Can you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the beauty/wellbeing industry? Then you should apply to this position at Rituals!
YOU ARE ALL ABOUT CREATING EXPERIENCES
Within this role, you are the voice of not only our Danish but also all our Scandinavian customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love. This matches you as enthusiastic Customer Relations & Sales Ambassador, you:
- Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
- Support our customers on social media, by e-mail and on the phone.
- Love to spot sales opportunities and recommend our products to fit the needs of the customers.
- Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
- Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
- Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.
JOIN OUR TEAM
Within the Customer Relations department, you work together with international and motivated colleagues. Just like you, they have full focus to deliver the best quality every time. You notice that especially by their creativity and solution-orientated mindset. And how do you best describe our working atmosphere? Fun, connected and with a lot of passion.
Qualifications
THIS IS YOU
High on energy, low on ego and with a little bit of humor. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:
- Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
- The confidence to handle Danish (native level) and English (C1-2 level) speaking customers - written and spoken at a professional level. Additional Scandinavian languages is a bonus.
- A background in a customer service-oriented field.
- A caring personality in which you always put the customer at the center of your universe ;-).
A GUIDE WITH OUR BENEFITS
If you feel good, our customers feel good. Therefore, as an Ambassador, based on a 40-hour workweek, you get:
- A salary that matches the role and responsibilities.
- 20% discount on all Rituals products (during Rituals sale you get this discount on top of the existing discount!)
- A Macbook.
- Unlimited access to the “Rijksmuseum” in Amsterdam.
- Fresh fruit, snacks and healthy – also vegan and vegetarian - lunches.
- Access to an array of social and sports activities (Football team, Marathon, Pride, Monthly Drinks, City Swim).
- Discount on a gym membership (Onefit or Classpass)
- Reimbursement of transportation costs (>10km from the office)
- Opportunities to continuously develop yourself by attending training and courses.
- And a lot more!
GOOD TO KNOW
- We work with different shifts. Monday – Friday:
- 08:00am – 16:30pm
- 08:45 am – 17:15pm
- 10:00am – 18:30pm
- 12:30am – 21:00pm
- During the weekend we have a single shift. Saturday – Sunday:
- 10:00am – 18:30pm
- On Sundays and bank holidays an extra salary % is applicable.
- 100% flexibility is required for this position.
- You will start your first week with a full-time inspiring one-week training program at the office. Followed with a 13-15 weeks on-boarding program on the job.
Additional Information
Your path to a new career
Join and grow with us! Show your interest and apply quickly online! The next steps afterwards:
- Veronica Gayoso will contact you within 5 working days.
- You will be invited to do an online and writing assessment.
- A telephone introduction meeting with Veronica of approximately 15 minutes will follow soon after.
- You will be invited for an interview at our office to meet with a Customer Relations Team Lead and Veronica Gayoso. Afterwards, you will be shown around our beautiful office at The Edge West (Amsterdam).
- You will receive a proposal with the terms of employment.
Any questions? Please send an email to Veronica at Veronica.Gayoso@rituals.com and mention ‘Customer Relations & Sales Ambassador’ in the subject.