About kaiko
Delivering high quality cancer care is complex; specialists form a view of each patient's condition by reasoning across different data - when reviewing a CT scan, an oncologist doesn't only look at the image; they contextualize it with genomics, treatment history or clinical notes.
The challenge with current AI is that they rarely reflect this reality. They’re powerful within domains but fall short when it comes to reasoning across data or domain areas.
kaiko.w, our AI assistant for oncology, bridges this gap. Powered by our own foundation models, we aim to equip every clinician with a full understanding of their patients, helping them to reason across data as they assess each case.
We’re building this in close collaboration with the Netherlands Cancer Institute (NKI) and a growing network of hospitals and research centers. We’ve raised significant long-term funding and have nearly doubled our team over the past year. We’re now 80+ people representing 25 nationalities, based across offices in Zurich and Amsterdam
About the role
In medical AI, even the best products fail without clinical trust and real-world adoption. As the face of Kaiko for clinicians in the Netherlands, you’ll ensure that pilots run smoothly and that users are engaged, supported, and heard throughout the product lifecycle.
You’ll own delivery, onboarding, and engagement across customer sites - making sure that kaiko.w fits into clinical workflows and delivers real impact. For product pilots and validation studies, you will be responsible for coordinating the end-to-end experience, ensuring success criteria are met and sharing learnings internally.
As one of Kaiko’s first Customer Success hires, you’ll help define what great customer success looks like in AI healthcare delivery. This is a full-time role based in the Netherlands, with the expectation to spend at least 50% of your time in the field or at the office.
What you’ll be doing
- Lead onboarding, training, and day-to-day support for pilot projects
- Act as the primary point of contact for clinical and operational users
- Track pilot progress, monitor success metrics and escalate blockers
- Support validation activities
- Collaborate with product and commercial teams to share user insights
- Help plan and support pilot-to-partner expansion discussions
About you
- You have 2–5 years experience in customer success, implementation, or healthcare delivery
- You have experience working with hospitals, clinical users, or digital health tools
- You have strong organizational and communication skills
- You are fluent both in Dutch and English
- You have a track record of managing multiple pilots in parallel and work cross-functionally
We are excited to gather a broad range of perspectives in our team, as we believe it will help us build better products to support a broader set of people. If you’re excited about us but don’t fit every single qualification, we still encourage you to apply: we’ve had incredible team members join us who didn’t check every box!
Why kaiko
At kaiko, we believe the best ideas come from collaboration, ownership and ambition. We’ve built a team of international experts where your work has direct impact. Here’s what we value:
- Ownership: You’ll have the autonomy to set your own goals, make critical decisions, and see the direct impact of your work.
- Collaboration: You’ll have to approach disagreement with curiosity, build on common ground and create solutions together.
- Ambition: You’ll be surrounded by people who set high standards for themselves and others, who see obstacles as opportunities, and who are relentless in their work to create better outcomes for patients.
In addition, we offer:
- An attractive and competitive salary, a good pension plan and 25 vacation days per year.
- Great offsites and team events to strengthen the team and celebrate successes together.
- A EUR 1000 learning and development budget to help you grow.
- Autonomy to do your work the way that works best for you, whether you have a kid or prefer early mornings.
- An annual commuting subsidy.
Our interview process
Our interview process is designed to assess mutual fit across skills, motivation, and values. It typically includes the following steps:
- Screening call: A short conversation to align on your motivation, career goals, and initial fit for the role.
- Technical interview: A deep dive into your problem-solving approach through a technical challenge, case study, or role-specific scenario.
- Onsite meeting (optional): You’ll meet team members across functions to explore collaboration dynamics, team fit, and day-to-day context.
- Final executive conversation: A discussion with a member of the executive team focused on long-term alignment, cultural fit, and shared expectations for impact.