Demand & Allocation Lead

Introduction to the role

The Customer Supply Chain Management (CSCM) team is responsible for meeting service level agreements (SLAs) with customers. System downtime can cost customers up to a million USD per day so SLAs are extremely tight, with downtime waiting for parts and tools limited to as little as 20 minutes per system per week. CSCM manages such challenges in a global network with thousands of unique spare parts and delivers true customer satisfaction through differentiated and affordable supply chain services. ASML’s aggressive time-to-market strategy and increasing system functionality means machines are often upgraded at the customer during their lifetime. CSCM’s highly educated workforce drives planning and execution of the supply chain aspects of commercial upgrades, field change orders, machine shipments, transfers and after sales.

Within CSCM, the Demand & Allocation team is a central team that assures that each region where we serve customers has a balanced Demand & Supply (D&S) for a specific set of critical materials (spare parts & tools) needed to service the ASML machines.  

Role and responsibilities

As Demand & Allocation Lead, you will ensure the availability of field materials in regional warehouses by translating customer needs and contracts into the forecasts. You’ll serve as a critical link managing the operational execution and delivering improvements where needed, ensuring after-sales performance targets are met in partnership with regional and HQ stakeholders.

• Translate demand signals into forecasting values through data analysis, enrichment, and review with various stakeholders.
• Conduct availability assessments and drive for improved availability where needed.
• Drive the review process and gain buy-in on planning proposals across regions.
• Proactively identify critical materials and manage availability in the field.
• Execute allocation strategies for high-usage or scarce materials, aligning with all parties.
• Prioritize and reallocate supply as needed, including escalations for deviations.
• Analyze demand gaps and forecasting accuracy.
• Act as a partner to field supply chain teams, addressing urgent material needs.
• Drive internal material escalations in support of the customer specific needs where needed.
• Daily operational activities include:
   
  • Allocation and redistribution of field stock when automated mechanisms are unable to solve.
  • Act as Service Demand Owners in the official material escalation process.
  • Compare forecasts to actual usage patterns to assess where forecast updates are needed.
  • Lead or contribute to improvement initiatives (minimum 15% of your time).

This is a hands-on role within a team of 10 professionals, requiring agility and ownership. Supply interruptions often demand custom solutions—standard playbooks rarely apply. You’ll work in a matrix setup, owning responsibility for a region and building expertise around specific machine modules.

Education and experience

• Relevant Bachelor’s or Master’s degree (e.g. supply chain or engineering)

• 3-6 years of relevant work experience in a large international company, ideally supply chain, engineering, operations or procurement background
• Have knowledge of forecasting and planning processes preferably in a customer service organization
• Familiarity with business complexity, supply chain and/or relevant industry

Skills

• Strong analytical mindset with proper understand of Excel. Experience with SAP, Spotfire tools would be beneficial
• Excellent communication in English—both written and spoken
• Able to challenge the status quo and influence without formal authority
• Comfortable navigating uncertainty—each region and problem is unique
• Service-oriented with a hands-on, problem-solving attitude
• Capable of prioritizing in a fast-moving, high-impact environment
• Able to take ownership and lead by example, especially when behavior or processes need change

Other information

• Provide a motivation letter with your application

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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