Digital Business Analyst

Business Analyst

Amsterdam/Rotterdam, Hybrid

This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway.

JOB PURPOSE

As a Business Analyst, you step into a project when the vision is set and it’s time to help the client with their next step: fast and sustainable execution. You are the key link between the client and the teams we provide, ensuring that their business goals are clearly defined and understood. And finally, you help clients explore new business propositions and continuously improve their digital efforts based on research and data analyses. 

KEY RESPONSIBILITIES

• Contribute to the development, documentation and understanding of the project scope, objectives and technical feasibility involving all relevant stakeholders;
• Collaborate with internal teams to solution, develop and implement digital projects;
• Define and documenting the clients business functions and processes while keeping an eye out for any process important opportunities;
• Identify and report on common sources of technical issues or questions and make recommendations to product teams;
• Stay on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer;
• Requirements definition or clarification and writing/updating agile stories;
• Support with backlog preparation and prioritization;
• Participates in test case definition and user acceptance testing together with QA teams.

WHAT WE ARE LOOKING FOR

• 5+ years of experience;
• Strong communication and business writing skills;
• Have completed a degree, preferably in Industrial Design, Business or IT;
• Advanced knowledge of project management and agile methodologies;
• Ability to interact across a range of stakeholders, from business executives to creatives, engineers, managers, SMEs and vendors;
• Working knowledge in the use of JIRA/Confluence;
• Are fluent in English, Dutch is a plus;
• IREB® Certified Professional for Requirements Engineering Foundation Level is a plus. 

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year. 
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card. 
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.