Freight Forwarder Import FF Sea M/F

General information

Legal entity

Reference

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Freight Administration

Job title

Freight Forwarder Import FF Sea M/F

Job description

The Freight Forwarder is responsible for the operational and administrative execution of import and export services for our freight forwarding customers. The Freight Forwarder arranges shipments and sends freight cargo as efficiently as possible while taking costs, quality and lead time into account. The Freight Forwarder also has an advising role and thinks of ways to enhance freight shipments.

Key Activities / Accountabilities;

Providing services to customers in accordance with SLA, SOP or other contractual obligations
• Participates in the execution of operational activities;
• Ensure independent execution of freight forwarding activities;
• Set objectives and priorities using knowledge and ability to make profitable business decisions;
• Book shipments and distribute information into files and calculate charges;
• Negotiate and discuss buying rates on shipment level;
• Enter all charges & profit shares;
• Close file, print airway bills (AWB), pass invoices & credit notes;
• Post information in the various IT systems (Next Gen, G360, Fiton, etc.) timely & correctly.

Strengthen internal network with other sites. Actively working on a good relationship with external customers and suppliers.
• Follows through on customer inquiries, requests and complaints;
• Develop and maintain relationships with (high potential) accounts, overseas agents, sister offices and Shipping lines;
• Safeguards the integrity of GEODIS's customers and fellow team members;
• Answer customer questions (around 90%) or by addressing the right persons;
• Proactively seeks ways to exceed customers' expectations
• Understand the customer business environment;
• Consistently treat customers and colleagues with courtesy and respect;

Ensuring optimal operational progress and performance aligned with KPI's, SLA, SOP or any other contractual agreements with the customer.
• Assist with month-end closings: check received invoices and billing conform company policy;
• Willing to modify decisions when changing circumstances or data dictate, based on the results on customer reporting;
• Assure timely billing conform company policy;
• Check intercompany invoices and administrate them in the system: if not correct make disputes;
• Timely administer and react to disputes / supplier invoices.

Applicant's profile

• Vocational education (MBO+) in freight forwarding;
• 2 – 3 years' experience in logistics;
• Effective user of IT systems used in the freight forwarding industry (operational, invoicing and company tools)
• Fluent in local language and English;
• Knowledge of customer's SOP's;
• Knowledge of customs, import & export processes and industry regulations.
• Certificate of Good Conduct (VOG) which needs to be renewed every two years;
• Exhibits team spirit that leads to collaboration and contribution;
• Manages changing priorities effectively;
• Self-motivated;
• Consistently strives to do better, to experience new challenges and opportunities;
• Works well without continual supervision;
• Works easily with a variety of people.

Working time (%)

100

Position location

Position place

Europe, Netherlands, Zuid-Holland

Location

Rotterdam - Albrandswaard

Candidate criteria

Minimum level of education required

HIGH/SECONDARY SCHOOL DEGREE

Years of experience in similar position

Junior (1 to 5 years of experience)

Languages

• Dutch (Fluent)
• English (Fluent)