Front Office Staff – Magnolia Hotel Amsterdam
Hotel the Neighbour's Magnolia, a charming 3-star hotel located in the heart of Amsterdam, is seeking an independent and customer-focused Front Office Staff member. This is a full-time, dynamic role within a welcoming and close-knit team.
We can proudly say: we have an amazing team and we are looking for a great new team member.
Your Role
As the first point of contact for our guests, you’ll create a memorable experience from check-in to check-out. Your tasks will include:
- Handling guest check-ins and check-outs using our reservation system.
- Managing room bookings and addressing special guest requests.
- Providing tourist information and arranging restaurant reservations.
- Offering wake-up services, selling reception items, and answering phone calls.
- Resolving guest questions and complaints in a professional, friendly manner, including in English
- Coordinating with guests and colleagues to ensure smooth communication and operations.
About You
You are passionate about hospitality and committed to delivering exceptional guest experiences. With our current Booking.com score of 8.3, we’re constantly striving for improvement—and we want you to share that goal!
Our ideal candidate has:
- Demonstrable experience in the hospitality industry, ideally at a 3-star level.
- Fluency in Dutch and English (knowledge of German is a plus).
- Flexibility to work a mix of day, evening, including weekends and public holidays.
- A proactive attitude, strong attention to detail, and excellent problem-solving skills.
What We Offer
At Magnolia Hotel, we value your contribution and support your professional growth. Join us and enjoy:
- A competitive salary ranging from €2,000 to €3,000 per month, depending on experience.
- A warm and inclusive working environment where your independence and initiative are appreciated.
- Opportunities for personal development and career advancement.
- A long-term position upon proven suitability.
- A supportive team culture focused on collegiality and safety.
Additional benefits:
- Pension scheme and employee discounts.
- Lunch discounts and a festive Christmas package.
Contract & Availability
- Contract hours: 38 hours per week (four 10-hour shifts but this will change into 7/8 hour shifts.)
- Typical shifts: 09:00 to 19:00.
Start Date
August.
Ready to be part of our journey? Apply now and help us make Magnolia Hotel Amsterdam an even more special place for our guests!
Job Type: Full-time
Pay: €14,40 - €14,60 per hour
Expected hours: 35 till 38 per week
Work Location: In person
Soort dienstverband: Fulltime, Parttime
Salaris: €14,40 - €14,60 per uur
Verwacht aantal uur: 30 – 40 per week
Aanvullende vergoedingen:
- Fooi
- Overuren uitbetaald
- Vakantiegeld
Arbeidsvoorwaarden:
- Pensioen
Werkschema:
- Avondwerk
- Dagdienst
- Flexibele werkuren
- ma-vr
- Weekendbeschikbaarheid
- Werken op feestdagen
Opleiding:
- MBO (Gewenst)
Werklocatie: Fysiek