Working environment
COO is committed to bringing customer value, operational efficiency, and scalable operations for the bank: Fast, Easy, Caring, and Secure service—24/7, fully scaled, and powered by market-leading tools.
Financial Crime & Fraud Prevention is part of COO and is a first line of defence organization and supports the standardization of related processes, enhanced controls, shared tooling, and the optimization of operations across all business lines, helping us to achieve a more robust Financial Crime Prevention & Fraud environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond, and deliver customer value .

Within Global FCFP, we are organized around services: Customer Due Diligence, Transaction Monitoring, Screening, Client Tax Services and Fraud Services. Next to the services, there are supporting functions (horizontals) that are critical in enabling the business and maintaining oversight and control.
The purpose of the Global Head of Fraud is to strengthen and lead the implementation of ING's strategy against internal & external Fraud, specifically ensuring that this strategy delivers customer value, and to lead the design and implementation of the Fraud Target Operating Model in the ING network.

Your key responsibilities
The Global Head of Fraud is responsible for formulation and implementation of INGs global anti- fraud strategy in all its aspects, including:

Functional leadership of all Fraud teams in ING, leading a.o. Operations, Delivery and Expertise functions
Build, roll out and maintenance of Fraud Strategic solutions globally to minimize fraud losses
Implementing INGs Fraud global target operating model
Managing bank wide Fraud budget and optimize workforce composition, a.o. other by centralizing capabilities in ING Hubs.
Managing internal and external Fraud losses in line with ING risk appetite statement
Identifying industry trends, best practices, changes in law & legislation, and ensuring appropriate response through timely implementation of innovative solutions or other change & transformation
External representation of ING in forums, conferences, events related to Fraud
Member of Global FCFP Management Team and chair of the Global Fraud Control Board

The Global Head of Fraud hierarchically leads the Global Fraud team, including business line and country Fraud Leads. The position is part of the Global FCFP Management Team and reports hierarchically to the Global Head of Financial Crime & Fraud Prevention.

This position is Korn Ferry / GJA Level 22.

What do you need to be successful in this role:
You have a strong track record and an extensive experience in leading a global strategy, implementing global solutions and developing global teams
You have a transformation mindset with a strong bias for results and outcomes
You have proven leadership competencies and experience, with demonstrated self-awareness
You are organisationally sensitive and able to navigate and operate in a global matrix organisation
You are persuasive and a natural leader; being able to ‘get people on board’ and ensure necessary buy-in from stakeholders, both internal and external
Proven profound understanding of data, demonstrated digital and technological savviness, solid affinity with advanced analytics and artificial intelligence
You build bridges by nature and can bridge between different levels, different people and different cultures. The relationships are built on capability and trust
Drives engagement, ensure accountability, drive results, builds effective teams
You have profound knowledge of Fraud trends, its key stakeholders and regulations

What do we ask from you?
10+ years relevant work experience in setting up and running large international delivery, operational and expertise functions with a strong knowledge of Analytics, Data, Process Optimization, Banking Products and IT & Service Delivery
5+ years in a function combining Non-Financial Risk and Customer Value
Significant experience in running large complex programs or transformation
Extensive experience in multi-level external and internal stakeholders
Successful experience in driving innovation
Fluent in English speaking and in writing
Willing and able to travel

What we offer:
High degree of autonomy and opportunities to develop your career
A very challenging and international environment
A salary tailored to your qualities and experience
Flexible working hours and the possibility to work at home
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Personal growth and challenging work with endless possibilities to realize your ambitions

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the forefront of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart?

Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us!

Interested?
Apply directly online, click on Apply for this job. Please send your CV and motivation letter. We are looking forward to your application!