We are looking for an IT Continuity Manager for one of our clients in the financial sector. You will be the point of contact within for the IT Service Continuity Management (ITSCM) process. In this role you manage the risks that could seriously impact IT services. You ensure that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management. You work together with a wide range of stakeholders, both internal and external. You do this also in close collaboration with IT collegues in the other regions we are located in (AP and US).
With the following results (SMART)
Job responsibilities:
You own and maintain the IT Service Continuity Management (ITSCM) Process and that templates are designed and maintained for the Disaster Recovery Plans and Service Continuity Plans and Test reports.
You take care that Disaster Recovery Plans and Service Continuity Plans are created, tested and evaluated by the responsible and relevant blocks to ensure that IT systems can recover after a disaster. And also that they support the overall Business Continuity Plans of the organization.
You take care that the blocks report on the outcome of the testing results.
You ensure the IT Service Continuity documentation is regularly reviewed and maintained.
You liaise with Architects, Service Delivery Managers, Platform- & Product GRID blocks/Product Owners aboutIT Service Continuity.
You work closely with other ITIL managers such as the Incident & Problem manager.
You produce periodic reports upon request, monitoring the health of the IT Disaster Recovery / failover services,identifying issues and remediation activities.
You give direction and train the blocks on the area of IT Service Continuity Management.
You initiate the design and development of a IT Service Continuity Management dashboard and monitor & report the consumability of ITSCM
You collaborate and cooperate with IT teams and individuals across the globe on various initiative, projects and tasks .
Ideal Profile
7 to 10 years of working experience in an IT Service Management environment.
Minimum of 3 years of IT Service Continuity Management experience.
Certifications:
ITIL v3/4 Practitioner => required
BCM Essentials ICT Professionals – (BCMICT) (or similar) => required
Certified ITSCM Professional – (CITSMP) (or similar) => required
Experience working in a regulated and/or financial and/or IT industry preferred.
Hands on experience leading IT Disaster Recovery Test Simulations / Teams is essential.