- Job Title: IT Helpdesk Support Location: Schiphol, Amsterdam Salary/Rate: €300 per day Start Date: August 2025 Job Type: 6 Month Contract Company Introduction: Our client are a global telecoms company, they are industry leaders in coverage broadband, mobile communications and video technology. Job Responsibilities/Objectives: This position supports the day to day running of the company's Digital Workplace and the implementation of new IT systems and policies for end-users in the clients entities.
- Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions
- Perform remote troubleshooting through diagnostic techniques
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in the ticketing system
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures
- Training other staff members on troubleshooting and diagnosing problems
- Executive Support
Required Skills/Experience: The ideal candidate will have the following:
- Previous experience of working in an IT support role
- Previous experience within a customer service role
- Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Excellent IT skills and computer literacy
- Excellent organisational and collaboration skills
- Outstanding written and verbal communication skills
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
- Strong interpersonal skills and ability to effectively communicate with users across the organization
- Excellent team player
- Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender.
- Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender.
- Knowledge/Experience of BMC Software USMS Ticketing platform
- Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting
- Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting
- Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting.
- Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.