Operations Manager

WorldFirst
Nederland
Full time
2 weken geleden
Job title: Operations Manager – EuropeLocation: AmsterdamLanguages: Fluent English (Dutch desirable, additional European language/Mandarin a bonus)Reports to: Head of Onboarding (EMEA)Introduction:   We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.

We have a shared purpose ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade.
 Role Description: 
Worldfirst's International Merchant Services team is responsible for the successful registration and servicing of all EEA/UK customers.The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specializing in CDD and KYC, the Onboarding team interacts daily with Risk, Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey.Thereafter the servicing teams located in Amsterdam, Kuala Lumpur, London, Luxembourg, London and Turkey are charged with providing excellent support and managing any complaints through to conclusion, preventing recurrence and improving quality levels wherever possible. This is an important role which acts as the EEA connective bridge across multiple delivery and servicing streams across WorldFirst regions.  Role Requirements:Candidate Profile:Qualifications: 
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