Job Description
Are you ready to own the customer journey?
At Inter IKEA Systems B.V., we don’t just build technology—we shape experiences. As the franchisor for the global IKEA Concept, we provide retailers worldwide with innovative Customer Identity and Access Management (CIAM) solutions. These technologies aren’t just tools; they’re how millions of customers securely connect to IKEA, every day. Now, we need a CIAM Product Leader to lead the charge.
Your Mission
As the CIAM Product Leader, you’ll manage the portfolio of CIAM technologies used by IKEA retailers worldwide. You will own the roadmap, prioritize enhancements, and align global needs to ensure secure, seamless customer experiences. Collaboration is at the heart of this role—working with retailers, engineers, architects, and security specialists to balance the art and science of digital identity.
You will report to the IAM Team Manager and work closely with the CIAM Platform Leader and CIAM Product Specialists to run the portfolio, which consists of a blended team of internal and external experts.
What You’ll Do
Lead the CIAM Portfolio: Own the strategic direction of IKEA’s CIAM technologies, ensuring alignment with business needs and security requirements. There are 12 IKEA retailers globally, some are more independent than others and all have unique circumstances. Achieving a good level of interoperability is an important dimension for the IKEA customer.
Prioritize Features: Balance the global priorities of multiple stakeholders, keeping customers at the center of every decision.
Collaborate Across Teams: Work with engineering, security, and retail teams to drive delivery of CIAM enhancements and ensure technology scalability.
Ensure Compliance: Embed security and privacy best practices into every aspect of the CIAM roadmap, ensuring adherence to global standards.
Act as a Voice for Retailers: Understand and advocate for the needs of IKEA retailers and their customers, delivering technologies that work globally but feel local.
Leverage Key Technologies: Oversee the use of leading CIAM solutions such as Okta and Auth0, API gateways like Kong, and integrate seamlessly with a diverse range of CRM tools used by IKEA retailers.
What Makes You a Fit
Product Expertise: Proven experience as a Product Leader in identity, access management, or related technology fields. Familiarity with CIAM solutions is a strong plus.
Leadership: Comfortable managing priorities across a complex landscape with competing interests. You inspire alignment, even when the path forward isn’t clear.
Technical Acumen: You don’t need to write code, but you do need to speak the language of APIs, integration patterns, and cloud environments.
People Skills: Stakeholder engagement is second nature. You’re just as comfortable discussing vision with a retailer CEO as you are debating technical challenges with engineers.
Global Perspective: Experience working in international, multicultural environments. You embrace the diversity of needs across countries and cultures.
What We Offer
Impactful Work: Your work will directly influence the customer experience of millions worldwide.
Dynamic Environment: No two days are the same in a role at the intersection of technology, security, and retail.
Growth Opportunities: As a part of Inter IKEA Systems, you’ll have the chance to grow within a global organization that values personal development.
A Values-Driven Culture: We’re not just about what we do, but how we do it—guided by IKEA values that emphasize togetherness, simplicity, and sustainability.
Ready to Join Us?
If you’re ready to take the lead in shaping how customers interact with one of the most beloved brands in the world, we want to hear from you. Let’s shape the future of CIAM—together.
At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project.
If you have a special need that requires accommodation in the recruitment process, just let us know.
Additional Information
This role is full-time and based in Delft, Netherlands. For questions about the role, please contact Emile Parkin, Team Manager, Information Security & Data Privacy Shared Data & Technology (Emile Parkin@inter.ikea.com).
Interested? Submit your CV in English and let us know why you would be a good fit for this role, in English, by 25 July 2025.