About JD Logistics
JD Logistics is a global leader in smart supply chain solutions, leveraging cutting-edge technology and data-driven processes to deliver exceptional logistics services. As part of JD.com, we are committed to operational excellence, continuous improvement, and setting new standards in quality across our logistics network.
The Role
We are seeking a meticulous Quality Improvement Supervisor to champion our quality initiatives in Rotterdam. This strategic role will drive process enhancements, implement quality control measures, and foster a culture of excellence throughout our operations.
Key Responsibilities
Quality Systems Management: Develop and maintain robust quality control systems for logistics operations
Process Optimization: Identify and implement improvements to enhance service quality and operational efficiency
Performance Analysis: Monitor and report on quality metrics (error rates, compliance scores, customer satisfaction)
Root Cause Analysis: Lead investigations into quality incidents and implement corrective actions
Training Development: Create and deliver quality-focused training programs for operational teams
Audit Leadership: Conduct regular quality audits and ensure compliance with company standards
Continuous Improvement: Spearhead Lean/Six Sigma projects to drive measurable quality enhancements
Cross-functional Collaboration: Work with operations, IT, and customer service teams to implement quality solutions
Regulatory Compliance: Ensure all processes meet industry standards and legal requirements
What We're Looking For
Experience: 3+ years in quality control/improvement roles, preferably in logistics or manufacturing
Certifications: Six Sigma Green/Black Belt or equivalent quality certification
Analytical Skills: Strong data analysis and problem-solving capabilities
Technical Proficiency: Experience with quality management systems and data analytics tools
Communication: Excellent presentation and training delivery skills
Language: Fluency in Chinese and English
Desirable Qualifications
Experience with ISO 9001 or similar quality standards
Background in logistics or supply chain quality management
Knowledge of statistical process control methods
Why Join JD Logistics?
Impact: Directly shape quality standards for a global logistics leader
Innovation: Implement cutting-edge quality solutions in a tech-driven environment
Growth: Professional development in quality management methodologies
Benefits: Competitive compensation package and career advancement opportunities