Retail Operations & Go-to-Market Manager

Position Summary

Role and Responsibilities

How you make a difference

As a Retail Operations & Go-to-Market Manager, you are the driving force behind Samsung’s retail strategy. You will manage three key areas: Displays and In-Store Experience, Product Rollout and Maintenance, and Training and Knowledge Retention. With a strategic and hands-on approach, you ensure that Samsung products are optimally presented in the Benelux market. You will work closely with retail partners to ensure a strong brand experience and a consistent in-store presence. Additionally, you will contribute to innovative retail initiatives and support training efforts for store staff, ensuring customers always receive the best information and service.

Key Responsibilities
 

Displays and In-Store Experience

• Design, build, and set up impactful in-store displays that guide the customer journey and elevate product visibility.
• Ensure displays align with Samsung’s global standards while meeting local customer expectations.

Product Rollout and Maintenance

• Lead the core rollout strategy for new product launches, ensuring timely updates and visibility for each product across all retail partners.
• Maintain store displays and ensure optimal product lineup visibility in collaboration with our maintenance field team and agencies, to guarantee a consistent and high-quality presence.

Training and Knowledge Retention

• Work with retail staff (including partners like Media Markt) to optimize product knowledge and customer engagement, utilizing online learning platforms and organizing special training events.
• Drive initiatives for knowledge retention and efficiency, supporting third-party retailers with the latest Samsung product insights.
• Identify and implement new retail initiatives, to enhance the customer journey and improve engagement.
• Collaborate with data teams to leverage insights for qualitative KPIs, such as ensuring timely coverage and maintaining quality standards.
• Reviewing executed plan and take learnings for next go to market launches
   

Retail Strategy and Market Development

• Support the strategy for retail presence, including shop-in-shop concepts, store renovations, and partner trend analysis (e.g., store openings and closures).
• Work closely with Sales & Marketing teams to manage operator and open-market relationships across the Benelux, including major retailers like Coolblue, Fnac, and Vanden Borre.
   

Additional Responsibilities

• Support local initiatives that align with Samsung's guidelines, adapt to local market needs, and oversee loyalty programs and special projects.

• Manage Samsung’s training platforms (e.g., S-Academy) and support knowledge retention via events, newsletters, social media, and other channels.

Your team
As a Retail Operations & Go-to-Market Manager, you work closely with the Display Manager, Roll out Manager and the Training Manager. Beyond working with your team members, you also collaborate with Product Managers, Sales Teams, and internal stakeholders to achieve shared goals. You report to both the European headquarters and the Suwon headquarters in South Korea.

Skills and Qualifications

What are your assets
As our new Retail Operations & Go-to-Market Manager, you bring a proactive, flexible, and resilient approach to everything you do. You have strong presentation skills and a talent for crafting impactful customer journeys. A true team player with a challenger mindset, you are not afraid to take initiative and propose innovative solutions.

Your strong organizational skills enable you to manage multiple projects across different regions while maintaining a clear overview.

We also request:

• A completed Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 3 years of experience in retail management, trade marketing, or a similar role in tech.
• Analytical skills with proficiency in Excel, PowerPoint, and an ability to prepare presentations and reports for various stakeholders.
• Fluent in Dutch and English (French is a plus; Korean is advantageous but not required).
• Willing to travel frequently within the Benelux region.

What’s in it for you?

• Competitive compensation & benefits package to reward you for your work in supporting our company to grow. Including health insurance, 100% reimbursed by Samsung, 6% personal contribution to pension and an internet allowance of €29.42 per month.
• Bonus system where you can earn an extra monthly salary per quarter.
• Annual incentive: up to 0,5 months' salary (for Sales and Marketing).
• A position for 40 hours a week.
• A company (lease)car
• 25 vacation days + Good Friday and the possibility to buy 5 extra vacation days.
• Working hybrid so you can optimize your workflow and enjoy the best of both worlds.
• Telephone from Samsung with unlimited calling and 10GB data, within the EU and a Laptop of Samsung.
• Working hybrid with at least 3 days in the office, so you can optimize your workflow and enjoy the best of both worlds.
• The possibility to use the company restaurant, where you can enjoy an extensive lunch for a competitive price and even freshly prepared evening meals by our Samsung chef to take home every day.
• Discount on the purchase of Samsung products via our employee portal, up to a purchase amount of €2,500 per year
• Extensive Development, Health & Wellbeing programs (for example Samsung University, young talent & leadership programs, we have our own fitness on site, we have an online mental health portal, personal gym sessions which you can join and many more because we care about your development and wellbeing).

About us

Our story begins in 1969, when Samsung saw the light of day with the ambition to help people achieve the impossible. After more than 50 years, we are still innovating and creating boundless technology that helps people make the impossible possible. We remain driven by our purpose, which is why we put people and what they care about at the center of everything we create.

We do this by staying true to our global values.

• Human experiences (We put people first, at the center of everything we do).
• Progressive Innovation (We are constantly finding new ways to improve the way people live by creating inventive products and services).
• Rebellious Optimism (We challenge ourselves and the status quo to change the world).
• Integrity & transparency (We always strive to do the right thing by being open and honest with our customers and partner ecosystem).
• Social improvement (We believe that technology should benefit everyone. It should be accessible, sustainable and used for good).

Ready to drive innovations as our next Retail Operations & Go-to-Market Manager? Join us and make an impact, apply today!

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html