Salesforce Change Management Specialist

Are you passionate about driving successful rollouts and user adoption of Salesforce capabilities across business units? Do you excel at bridging the gap between program teams and business units, ensuring smooth onboarding and ongoing support? If so, this role is perfect for you! We are seeking a Salesforce Change Management Specialist who will play a key role in coordinating new country onboarding and supporting existing ones with change management, user engagement, and capability adoption. You will collaborate closely with local Change Managers and the Program Office Change Manager to achieve these goals.

What you are going to do

• Lead the creation of end-user enablement strategies with CBOs/WSs for countries already onboarded onto the Salesforce platform. Ensure the development of change management plans by business units, including stakeholder analysis, communications, training, and support plans
• Support local change agents to reinforce local ownership and adoption. Ensure local teams define KPIs and success metrics for adoption, working closely with central and local stakeholders. Monitor central adoption rate KPIs
• Assess business unit readiness for change, identify adoption risks early, and support mitigation through communication and coaching together with local change managers. Propose improvement actions as needed
• Align local initiatives with Group transformation programmes (including Ambition 2027 initiatives) to ensure change efforts are integrated and consistent
• Act as co-Product Owner with local business units to guide backlog creation, prioritization, and product alignment until the local Product Owner is fully onboarded. Serve as the central point of contact for onboarding activities, aligning with central product teams
• Coordinate and facilitate the creation of onboarding plans for new business units joining the Salesforce program. Guide MVP scoping and release planning, ensuring alignment with the Ambition 2027 strategy
• Ensure smooth knowledge transfer and deployment of existing Salesforce capabilities to new regions. Monitor onboarding progress and escalate risks or blockers to the International Salesforce Programme
• Capture and share feedback and lessons learned from business unit onboarding and adoption to improve future rollouts and promote the sharing of best practices among countries

What we offer you

NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

• Salary between €5,363 and €7,661 (40 hours) depending on your knowledge and experience
• 13th month and holiday allowance are paid with your monthly salary
• 27 vacation days for a 5-day working week and one Diversity Day
• A modern pension administered by BeFrank
• Plenty of training and learning opportunities
• NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
• Allowances for setting up your home office and for internet use
• We work in a hybrid model at NN. Teams meet at the office in Rotterdam 2 days a week and digitally on other days. Our offices are designed to provide suitable spaces for all types of work. The official location for this position is Rotterdam. You will work directly next to Rotterdam Central, above the Coffeecompany x Nationale-Nederlanden Café. Ideal for a good cup of coffee. In our restaurant, you can enjoy a healthy lunch and an extensive Asian cuisine

Who you are

• Education: University degree
• Specialization: Not specified
• Language: English C2 – Advanced/Professional
• Experience: Above 5 years
• PC skills: Standard user - text and table editors/creating graphs and presentations

Specific knowledge of systems, processes, or products:

• Strong understanding of the Salesforce Platform and the Group's International Salesforce Programme
• Experience supporting onboarding to Salesforce as a Product Owner
• Ability to navigate enterprise-level governance structures, programme standards, and cross-functional coordination across central and local teams
• Understanding of change management frameworks and practices (e.g., stakeholder mapping, readiness assessment, communication planning)
• Familiarity with DevOps tools
• Experience working in a SAFe environment is a strong plus
• Experience in change management, PROSCI methodology, or similar frameworks
• Experience in insurance is a plus

Who you will work with

You will work in a multi-country environment, with central and local stakeholders.

Any questions?

If you have any questions about the job or the process, you can reach out via mail or Teams to, Paloma López, HRBP Salesforce Programme.