Resident Engineer - Netherlands - Enterprise
This is a highly technical role, providing implementation and operational support remotely for Juniper Network products.
The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer’s network and provide mentoring on Juniper solutions.
The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment. This is a senior role, and the candidate must be able to work on its own, under live network environment pressure.
Responsibilities:
In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas:
- Design Validation and Verification testing
- Interoperability testing, multi-vendor
- Acceptance testing of new software releases
- Adaptation of test cases for automated testing
- Consulting services for new features and technologies
- Implementation support
- Knowledge Transfer to customer staff
- Troubleshooting/fault finding and supporting operations
- Operational assistance (customer NOC)
- Software Versioning Review
- Analysing network configurations
- Assisting with network inventory tracking and management
- Testing Juniper Networks product features and functionality
- Providing regular updates on work in progress and current issues
- Developing network and equipment operating procedures
- Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services
- Opening and helping drive Juniper TAC cases through to problem resolution
- Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer
- Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried
- Training the customer’s implementation and support personnel to configure and operate Juniper Networks products and best practices
- Assisting the customer to develop Network Operating and Equipment Operating Procedures. The RE may also need to develop secondary skills in other products in the Juniper portfolio
- Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services
- Being part of the customer’s operating team for maintenance windows, supporting software upgrades and migrations
Minimum Qualifications:
5-year+ experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments.
The ideal candidate for this role must be able to demonstrate the following credentials: A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:
- TCP/IP fundamentals
- IP sub-netting and super-netting and hierarchical routing principles
- Routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP)
- Routing policies at BGP peering points
- VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
- Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analysers
- Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration and product issues
- Comprehensive understanding of new WAN architectures including for segment routing SRv6
- Understanding of multicast protocols and implementation of IPTV services over an IP infrastructure
- Comprehensive understanding of Broadband Networks Gateway (BNG) using protocols such as PPPoE and RADIUS as well as a fundamental understanding of Quality of Service (QoS) and Pseudowire Headend Termination (PWHT)
- Experience in managing and configuring Juniper MX or comparable BNG platforms is a plus
- Previous experience with Juniper Networks products (ACX, MX, PTX, EX, QFX, SRX devices) and JUNOS software
- Comfortable with Linux or other UNIX implementations, with scripting skills
- Strong Interpersonal skills. Ability to work in a diverse, multicultural team
- Strong organizational and time-management skills. Ability to work efficiently on multiple projects and under pressure
- Strong communications skills, ability to clearly articulate findings in written and verbal communications targeting different audiences: technical and non-technical, staff and management
Preferred Qualifications:
- Juniper Networks Technical Certifications: JNCIP or JNCIE
- Previous experience in network installation and deployment with ACX, MX, EX, QFX, PTX, SRX in a Service Provider or large enterprise environment
ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...