CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.
Jump Aboard for #betterways
We endeavour for Better Ways in everything we do our culture is embodied by boldness , imagination , exemplarity and excellence . With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.
Build your career in shipping and logistics, apply today join tomorrow!
We are looking for temporary extra staff to help set-up and build our current department.
ABOUT THE ROLE
The Customer Service Officer Export is responsible for shipment handling, pro-active customer service and exception handling. They are responsible for maintain a solid workflow determined by customer service processes of SSL and work in close co-operation and collaboration with local and other offices. They ensure that the agreed company policies are followed and adopt needed procedures to make sure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.
The key responsibilities of the Customer Service Officer Export are divided as such :
Monitor bookings and amend them whenever required/requested. Keeping all relevant internal- and external parties informed. Keep customers well informed of all issues with bookings
Handling Customer communication & exception management and supporting other offices with their queries
Acting as main point of contact towards customers with their shipments
Ensuring timely order intake, validating the data and inserting to system
Properly monitor all additional costs against individual bookings and make sure they are charged on to customers / internal cost centers including monitoring non freighted bookings / freighting workflow
Assist the shared service centers for any queries and questions raised during the booking process (RFIs).
Identify improvements and provide feedback on day-to-day business
Full compliance with the Customer Care Charter
Communicates any changes and roadmap to the Power User network.
Keep customers well informed of any issues with booking relating to schedule amendments, equipment issues, customs documentation, pre-carriage problems, any other issues
Upgrade and improve customer satisfaction experience
SKILLS AND COMPETENCIES
Ability to handle a proper administration (shipment files as well as email files)
Highly organized and self-motivated with ability to plan and coordinate workflows
Fluency in Dutch and English is required, French is a preference.
Ability to work in a stressful environment
Ability to identify priorities
Proper knowledge of Microsoft Office (latest version)
Analytical mindset and accuracy driven
Customer focused and pro-active
Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.
Come and find your better way with us!
Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities.
:: Acquisition in response to the vacancy is not deemed desirable ::