126288-VENDOR OPERATIONS SUPPORT INTERN
- Jobs
Location
Barendrecht
Position
Product Support and Service
Responsibilities:
Duration: At least for 6 months Working Hours: 40 hours/week – negotiable About the Role: We are looking for a data-savvy, communicative, and user-experience-oriented intern to join our overseas repair outsourcing management team. This role will support repair outsourcing projects across Europe, with a focus on continuous improvement in operational efficiency, service quality, and customer experience. Key Responsibilities: 1. KPI Monitoring and Data Analysis • Regularly monitor key operational KPIs (e.g., repair turnaround time, customer satisfaction, inventory turnover), and generate visualized reports • Identify issues through data analysis, propose actionable improvement initiatives, and assist in implementation 2. Internal and External Coordination • Support communication and coordination with external repair vendors, internal business teams, finance, logistics, and call centers to ensure effective execution of solutions • Follow up on meeting minutes and action items to drive issue resolution and project progress 3. Regional Service Research & Experience Optimization • Participate in service research within the region to understand local repair processes, customer feedback, and pain points • Identify areas for improvement from the end-to-end customer service journey and assist in developing enhancement plans 4. Daily Operational Support • Maintain project documentation and update process materials • Support administrative tasks including contract tracking, payment processes, and workflow follow-up
Requirements:
1. Currently pursuing a Bachelor’s or Master’s degree in any discipline (majors in data analysis, supply chain, project management, or market research are preferred) 2. Strong written and verbal communication skills in both Chinese and English (English as a working language) 3. Proficiency in Excel (including formulas and pivot tables), PowerPoint, and other office tools 4. Strong data sensitivity, clear logical thinking, and ability to translate insights into actionable plans 5. Excellent communication and coordination skills, high sense of responsibility, and a proactive mindset 6. Strong interest in user experience, after-sales services, or global operations What We Offer: 1. Hands-on experience in managing international repair outsourcing projects and exposure to end-to-end service and supply chain operations 2. Practical experience in data-driven problem solving and project execution 3. A collaborative and supportive working environment 4. Opportunities to enhance your professional skills and industry knowledge 5. If you are passionate about operations and administration and eager to grow in a dynamic environment, we encourage you to apply!
