Are you a driven and strategic professional with a passion for AI, technology implementation, and customer experience? Do you have experience in a dynamic work environment and are you familiar with rolling out scalable tech solutions across international teams? Then we are looking for you!
As the AI Implementation Lead, you will be part of our Customer Care team, working closely with colleagues from Account Management, Operations, and IT. You will be responsible for translating Salesupply’s AI strategy into tangible, scalable implementations across our Customer Care operations. In this role, you will contribute to the success of our organization by successfully onboarding existing clients to AI-driven solutions (phone, email, chat), while ensuring maximum efficiency, high client satisfaction, and strong profitability.
Key Responsibilities:
- Own the full lifecycle of AI implementation—from onboarding and pilot phases to full operational deployment;
- Analyze client processes and identify where AI can deliver the most value;
- Collaborate closely with internal teams (developers, data, operations) and external AI partners to select and integrate the best-fit solutions;
- Ensure data is properly collected, cleaned, and structured to train high-performing, client-specific AI models;
- Manage testing, feedback, and phased rollouts with clear performance targets;
- Monitor and report on AI performance (efficiency, cost savings, and user satisfaction);
- Continuously scout and assess new AI tools and innovations to avoid blind spots and maintain competitive advantage;
- Deliver clear reporting, business cases, and implementation updates to the management team.
Requirements:
- 5+ years of experience in project management, operations, or customer service—preferably within e-commerce or tech;
- Hands-on experience with AI tools or projects is a plus (but not mandatory if you're eager to learn and technically savvy);
- Strong analytical and communication skills—you can translate technical topics into actionable business language;
- Self-starter with a pragmatic mindset and a structured, execution-focused work style;
- Comfortable working in a dynamic, international environment;
- Fluent in English; Dutch is a plus.
What We Offer:
- A market-competitive salary;
- A positive work environment with a dynamic and informal team;
- 25 vacation days;
- An attractive pension scheme;
- A people-first culture with space for personal growth and development;
- Freedom to share and implement your own ideas and initiatives;
- A collaborative, interantional team with technical, operational, and commercial expertise;
- End-to-end responsibility for one of Salesupply’s most strategic initiatives;
- The opportunity to shape how AI is deployed across our services and drive measurable impact;
- Full ownership of AI project execution, with room for innovation and experimentation;
- A fast-moving environment where your work directly contributes to our transformation into a tech and AI leader.
Working at Salesupply
Salesupply supports online retailers with the international growth of their e-commerce operations in the areas of Customer Care and Logistics. Our pricing model enables clients to grow efficiently and flexibly. Today, Salesupply supports more than 350 companies across various sectors from its international offices.
Apply Now
Are you ready to explore new perspectives and seize opportunities? Become part of our global, dynamic team and send your motivation letter and CV to HR@salesupply.
Soort dienstverband: Fulltime, Parttime
Aanvullende vergoedingen:
- Vakantiegeld
Arbeidsvoorwaarden:
- Bedrijfsfeesten
- Pensioen
Werkschema:
- Dagdienst
- ma-vr
Werklocatie: Fysiek
