For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.
Come Ride With Us as our B2C Customer Expert at Cannondale's European Headquarters in Woudenberg, reporting into our Customer Expert Leader. As a B2C Customer Expert, your goal is to provide the best customer service possible. You lead by example which means you go the extra mile to ensure your team is engaged, committed, and comfortable with their work. Being empathetic, listening, and responding with your outstanding service-driven skills and knowledge to the variety of questions from our dealers in the South Europe region, primarily in France.
Note: This is not a remote position. This role is based at the Cannondale Woudenberg location.
How You'll Make an Impact:
- Being a successful B2C Customer Expert means that you meet three KPls daily: Reachability, prompt response time, quality of service
- Make customers feel heard and supported, even when solutions are complex
- Communicate clearly and professionally in all situations
- Solve problems efficiently and go the extra mile for our riders
- Handle sales, service, and technical questions with confidence
- Use tools and systems to provide accurate, complete information
- Manage and resolve daily Zendesk tickets and customer inquiries
- Support both consumers and dealers in your region via email and chat
- Identify and share process improvements with your team
What You Bring to the Table:
- 2+ years of experience in customer service related environment
- An associate and/or bachelor's degree
- Fluent in both spoken and written French, Italian OR Spanish and English. Speaking multiple languages is beneficial
- A dedication to providing top tier customer support
- Experience in B2C sales
- SAP, CRM, Zendesk, or experience with similar enterprise software is a plus
- A genuine passion and knowledge of bikes, gear, and the cycling world is a plus
Some of our Great Benefits:
- Hybrid work environment
- Generous Paid Time Off
- Great discounts on company products
- Employee Wellness Program: Pon Fit
- A mix of casual yet professional culture
- Discounted additional health insurance package
- Onsite gym
- Travel reimbursement
- Collective Labour Agreement Metalektro
- Pension plan
This is a full-time role offering a comprehensive benefits package, with an expected annual salary ranging between €40,000 and €43,000. The exact compensation will be determined based on the candidate’s skills, experience, and qualifications.
Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn.
About the organization
As a proud member of the Pon Holdings family, Cannondale benefits from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Cannondale means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we value a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Our DEI Mission Statement: At Cannondale, we are on a mission to ensure all members of the cycling community feel that they belong. Our commitment to celebrating individuality and differences extends beyond our diverse line up of bikes to our workplace culture, where we recognize and embrace the strengths and viewpoints of each team member, regardless of their background or identity. We are thankful for the feedback and perspectives that challenge us to create more inclusivity in this space and hold us accountable to making meaningful progress.
WE ARE A CYCLE FRIENDLY EMPLOYER
The cycle-friendly employer certification scheme was developed to establish a European standard for cycle friendly companies. The certification is intended to help European companies to improve the situation for employees that cycle to work. As an acknowledgement for our effort we received the certificate “cycle-friendly employer”.
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