CAPA Facilitator

Job Title

Job Description

In a world where healthcare challenges continue to evolve, Philips’ mission to improve lives through meaningful innovation is more vital than ever. As a CAPA Facilitator, you will play a critical role in driving quality and continuous improvement across our operations. You’ll be responsible for guiding the Corrective and Preventive Action (CAPA) process—from issue identification through to closure—ensuring robust execution and high-quality documentation throughout. Your expertise will help safeguard compliance, enhance reliability, and support teams in resolving complex problems with precision and accountability.

Your role:

• Supporting CAPA activities: assessing complex investigations and corrective actions, reviewing test and other complex performance data, leading complex root cause analysis and quality problem solving

• Facilitate product and process CAPA investigations from issue identification through implementation of solution and effectiveness monitoring

• Support CAPA Owner in all aspects of CAPA activity which includes gaining the commitment of cross functional resources, scheduling CAPA team meetings, and ensuring CAPA deliverables per project timelines

• Support CAPA Owners in the presentation of CAPAs during audits and CAPA Review Board meetings

• Mentor cross functional teams with the implementation of appropriate root cause analysis techniques

• Mentor the analyze of quality monitoring data sources and apply statistical techniques to identify existing and potential causes of non-conformances
  

You're the right fit if:

• Bachelor’s degree in Engineering or a related technical discipline

• Minimum of 5 years’ experience in quality assurance roles within the medical device sector or other regulated industries (e.g., aviation, automotive, defense)

• Preferably working knowledge of appropriate global regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO 13485, and ISO 14971

• Familiarity with statistical analysis and quality methodologies such as 8D, DMAIC, SPC, FMEA, Control Plans, and LEAN principles is highly advantageous

• Proven experience working with multidisciplinary teams including Manufacturing, R&D, and Engineering

• Excellent communication and interpersonal skills, with the ability to coach and guide teams in a matrixed organization

• Demonstrated ability to creatively resolve complex issues and effectively influence stakeholders

• Strong multitasking and decision-making capabilities, with a high level of accuracy under pressure

How we work together
We believe that we are better together than apart. For this office-based teams, it means working in-person at least 3 days per week.

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