GERFLOR is a market leading specialists in the field of resilient flooring covers. Present in all spheres of life (building, sport, transport, commerce, industry, etc.), our Group (1.480 B€ turnover in 2024) continues its development in more than 100 countries. Brand recognition, innovation, professionalism and continuous improvement are all assets that makes GERFLOR a state-of-the-art enterprise.
5 200 employees all around the world are committed to ensure customer satisfaction and work out every day to guarantee high quality products and services. Environmental concerns are also a priority since ever : our products are processed to last as long as possible and in the respect of our planet, by the way we imagined them and with innovating options proposed in durability. Joining our team is choosing a french manufacturing group with a high growing rate on the international scene. We are highlighting the technology, the creativity, sustainable development and strong values.
Don't hesitate anymore, join us to develop your talents and invent tomorrow's floorings ! For further information, visit our website : www.gerflorgroup.com
Position:
Following our successful international growth strategy, we have an exciting and challenging opportunity for a
Customer Service Representative Benelux
We are looking for a motivated Customer Service Representative to join our team in Eindhoven (NL). In this role, you will support our customers across the Netherlands, Belgium, and Luxembourg.
Your role
Our customer service team is dedicated to supporting Gerflor’s customers throughout the entire process, from order to cash. You will collaborate closely with our sales team and interact directly with our diverse customer base, which includes floor layers (contractors), architects, and wholesalers. Therefore, it is essential that you can effectively engage with a variety of people.
- Customer service by phone, Teams and email
- Order handling and follow-up of project execution Provide pro-active advice and support to our customers
- Update and maintenance of the CRM and ERP system
- Commercial mindset Administrative support to customers and internal team
Requirements:
We aim to distinguish ourselves by offering the best customer service in the industry. Therefore, it is crucial that you are comfortable engaging with our customers at every touchpoint of the customer experience. Alongside Gerflor's sales teams, you will represent our company to the outside world.
- Fluent in Dutch (must), English (must) and French (preferred)
- Professional experience in similar role (Customer Service, Inside Sales, etc.) Positive and people-oriented attitude
- Good organizational skills and able to handle multiple tasks simultaneously
- Good listener and problem solver
- Able to work independently and to prioritize tasks Experience in working with MS-Office and ERP / CRM systems
Other information:
We offer
- Opportunity to work in a successful multinational company
- Opportunities for personal career development
- Versatile and multifaceted job tasks
- Competitive salary
- 25 days of vacation and 13 days of ATV
GERFLOR, a company committed to diversity and inclusion, ensures equal opportunities through a recruitment process free from any form of discrimination.
To guarantee that no talent is overlooked, we encourage everyone to apply!
