We believe that great healthcare is an essential safeguard of human dignity.
At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.
We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.
Who We’re Looking For:
As a key member of the Customer Service team, the Customer Service Representative will facilitate the input of standard orders for external customers in the EMEA region.
About the Role:
- Provides first line Support within the EMEA region to internal and external customers via email support/resolution to requests according to defined service levels, while demonstrating expertise and exceptional customer service skills.
- Interacts with customers via telephone and e-mail, to solve problems related order to cash process.
- Assures that all activities are performed according to agreed schedules.
- Escalates unresolved calls to appropriate support specialist and alerts management to recurring problems and patterns of problems.
Minimum Qualifications:
- Education level: MBO+ / HBO level with experience in similar function
- Fluency in Dutch and English is required, knowledge of French/German is a bonus
- Computer literate, network knowledge required
Preferred Qualifications:
- Good social and communication skills
- Self-motivated, with high energy and an engaging level of enthusiasm
- Able to build and maintain lasting relationships with both internal and external customers
- Proficiency in SAP beneficial
Why Laborie:
Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.
- Competitive salary
- Paid time off and paid volunteer time
- Health insurance group discounts
- Pension plan
- Flexible working model in an international team
