The purpose of this position is to deliver a high-quality customer experience to GN Hearing customers in the Netherlands and Belgium, supporting our organizational goal to provide best service in the industry. We are in search of a Customer Care Specialist who prioritizes measurable service quality and quick response times, alongside a deep commitment to our offerings.
The Customer Care team is responsible for the order management of the hearing equipment for customers as well as providing support and advice on the hearing aids itself. The service quality that our Customer Care team can bring through the right levels of efficiency and customer focus is ultimately enhancing customer satisfaction and loyalty.
We aim to be the voice of the customer within the organization, advocating for their needs and feedback to ensure continuous improvement in our products and services. The department serves as a vital link between customers and other departments, providing valuable insights and feedback that inform product development, marketing strategies, and operational improvements.
The team you will be part of
This is more than a Customer Care role. The team is in development and aspires to become a more efficient team that continuously improves processes and supports each other in the different activities. Next to this, we want to become experts on the functionalities and possibilities of our hearing aids to share the sense of pride in our product.
You will be part of the Customer Care team of the Benelux. This team reports to the Customer Care Manager. Our team culture is collaborative and innovative, where we aspire to empower each other and our customers through knowledge and support. This team is next to the sales department and the training team responsible for the overall customer experience, and therefore brand image of GN products.
Your contribution is appreciated, and you will:
- Accurately add customer orders into our ordering system ensuring all information is correct and up-to-date and respond to inquiries from customers regarding their orders and ensure they are resolved on time
- Process orders in a timely and efficient manner to meet customer delivery expectations, monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery
- Collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery
- Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies
- Develop a good rapport with customers to deliver personalized customer experience and develop good working relationships with our GN Customer Care teams across Europe
- Work with both BLX and UK teams to deliver department objectives and targets
- Create and manage order queries in CRM Salesforce and process orders in compliance with Corporate Work Instructions and align with business quality targets
Over time in developing this role you will also:
- Provide effective advanced product and technical support
- Effective case management including technical support and complaint case logging to capture customer insights in compliance with regulatory and business requirements
- Support customers with evaluating escalated product complaints
To perform well in the role, we imagine that you:
- have affinity with audio technology
- have good communication skills verbally and written
- enjoy being in contact with customers and having a drive to deliver reliable service to make it happen for the customer
- are an experienced communicator who can engage and solve issues with internal stakeholders
- are curious to learn internal IT systems
- demonstrate a deep commitment to grasping the customer’s perspective and delivering efficient solutions
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process. Please note that due to the summer break we will continue the recruitment process Mid-August 2025.
Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting an invitation to the interview.
How to apply?
Use the ‘APPLY’ link no later than 11 August 2025. Applications are assessed on a continuous basis, so don’t wait to send yours.
On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.
If you would like to know more about the position, please contact Marjon van Eenbergen [email protected] or Charlotte Grimbergen [email protected]. Please note that this is only for questions, please apply on the apply button due to GDPR requirements.
Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
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