About JD Logistics
JD Logistics is revolutionizing global supply chains through cutting-edge technology and innovative logistics solutions. As part of JD.com, we operate one of the world's most advanced delivery networks, combining automation, data analytics, and operational excellence to set new standards in last-mile delivery.
The Role
We're seeking an experienced Delivery Station Supervisor to lead daily operations at our Rotterdam delivery hub. You'll ensure seamless package flow from our sorting center to final customers while driving efficiency, safety, and service excellence in a fast-paced environment.
Key Responsibilities
Team Leadership & Development:
Manage a team of delivery associates and drivers
Conduct daily briefings and performance coaching sessions
Implement training programs for new hires and upskill existing staff
Operational Management:
Oversee all station activities including sorting, route assignments, and dispatch
Monitor real-time delivery performance using JD's proprietary tracking systems
Optimize workforce planning to handle daily volume fluctuations.
Quality & Efficiency:
Maintain on-time dispatch accuracy
Reduce mis-sorts and handling errors through process improvements
Implement 5S methodology for station organization
Customer Experience:
Resolve escalated delivery issues within our response window
Analyze customer feedback to identify service improvement opportunities
Safety & Compliance:
Enforce strict safety protocols for material handling equipment operations
Conduct monthly safety audits and training refreshers
Ensure compliance with Dutch transport regulations
What We're Looking For
Must-Have Qualifications:
1+ years of experience in last mile delivery / last mile operation.
Proven track record of meeting strict KPIs in high-volume environments
Strong leadership presence with ability to motivate diverse teams
Fluent in Chinese and English (written and spoken)
Technical Skills:
Proficiency with warehouse management systems (WMS)
Advanced Excel skills for operational reporting
Comfort with data-driven decision making
Preferred Attributes:
Experience with electric vehicle fleets or cargo bike logistics
Knowledge of Lean methodologies in logistics
Schedule flexibility
Why Join JD Logistics?
Industry-Leading Tech: Work with our smart routing algorithms and real-time monitoring tools
Career Growth: Clear progression path to station management roles
Modern Facilities: Climate-controlled workspace with ergonomic design
