Job Purpose & Primary Job Responsibilities
First Line support towards users, customers, vendors, customs and any other 3rd parties. Registering, analysing and solving EDI related issues/tickets, providing the best possible support to all parties across Europe/Africa (EUA).
Main Responsibilities
- Provide full administrative support to EDI department
- Handling all users and 3rd party requirements.
- Registration of service enquiries (incl. requirements gathering)
- Analysis of EDI service calls to assess root causes
- Development of effective corrective action plans
- Assist in the analysis of secondary level corrective actions
- Assist in analysis and management of data quality, and analysis of call trends
- Communication with system end users at all levels and functional areas
- Supporting the Senior Analysts when and where necessary
- Performing business benefit analysis and feasibility studies on behalf of the EUA management and end user community.
- Managing user acceptance testing from devising strategy, to creation, execution and monitoring of test scenarios and cases.
- Assisting our Regional Service Desk when required in the preparation and delivery of end-user training for new system developments / the provision and maintenance of end user systems documentation
- Providing regular and ad-hoc project status updates to interested parties.
- Participating in special projects which may be business process related or technological in nature.
- Delivering solutions that meet user’s requirements within defined timescales, effort and levels of quality.
- Prepare project documentation in support of new developments
- Report on post-implementation business benefits realisation and quality
Required Skills and competencies
- Excellent interpersonal and communication skills
- Ability to analyse data and therefore excellent analytical skills and attention to detail are essential
- Experience of working with tight deadlines while still being flexible in approach
- Willingness and flexibility to learn new skills
- An analytical approach to problem solving
- Ability to work within a team
- Team Work
- Communication – verbal and written
- Customer Focus
- Problem Solving
- Planning and Organising
Plus, but not essential:
- Previous experience of EDI (Electronic Data Interchange) web products; Full software development lifecycle; Liner shipping / agency business experience within the shipping industry.
- Worked with Ticket Based Support System
What we offer
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- 13th month
- Pension: a defined contribution paid by Employer and Employee
- WIA and WGA-gap insurance fully paid by ONE
- Collective Health Insurance
- Commuting and Working from Home Allowance
- Hybrid working
- Office in the centre of Rotterdam, walking distance to Station Blaak and the Markthal
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