The team
The Global Major Incident team works in the CTO domain “Engineering & Reliability”. We share our passion for reliability and resilience. Our success is measured by the availability of our critical services
- > Longer Mean Time Between Failures
- > Shorter Mean Time To Repair
- > Proven resilience to recover from disaster
Manage major incidents and minimise (major) customer impact
- You have the overall lead in solving global major incidents (supported by the Line manager on duty).
- You lead, guide and coach the Major Incident Core Team during the incident
- You steer and monitor the solution process (supported by hypotheses, run books and chain diagrams)
- You lead root cause analyses independently, write the major incident report and assign and align action items within all parts of the ING organisation
- Improve the major incident management process (end-to-end, e.g. including root cause analysis)
- You commit to on-call duties and 24/7 availability
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Competencies - Skills
1. Broad understanding of technologies and consumer needs
- Knowledge across stacks, technologies, and ecosystems
- Broad knowledge of IT and technology delivered by ING Tech
- Working knowledge of technology in interfacing squads and consumers, to get an end-to-end view
- Strong analytic skills
- A solid understanding of consumer needs to enable consumers
- A clear understanding of the value added by a major incident management team
- Strong team leadership abilities, including the ability to motivate and convince without being directive
- Communication and collaboration skills to problem-solve
1. Natural self-motivation and drive to take end-to-end ownership
- A leading example of the ‘Every Minute Counts’- mindset
- Stress-resistant, work under pressure with high management attention
- Agile in working hours (no 9-5 mentality, standby shifts)
- Results-oriented, and striving to deliver value-adding services
- Self-driven, proactive, and organized, with the ability to identify what needs to be done
- The intrinsically positive mindset with a natural tendency to see solutions rather than problems
- Independent and autonomous in completing tasks
- End-to-end ownership mindset
- Strong team player who takes responsibility
- Independent and autonomous in completing tasks
- Result-oriented - Adapts approaches to situations
- The mindset of continuous improvement
- Strong problem solver to structure and improve complex situations
- Passionate about major trends in technology
- Stays up-to-date on the latest innovations
- Attend events and workshops on specific topics
- Professional and intellectual IT ability at university level - at least a Bachelor's degree
- Extensive experience in engineering
- Extensive track record in managing major incidents (preferably 7-10 years of experience in managing incidents end to end)
- Excellent command of spoken and written in English
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL
The benefits of working with us at ING include:
A salary range of € 4.367 - €7.088
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Questions?
Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
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