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IT Customer Service Associate Manager

Barilla Group
€ 70.725 - € 89.554 a year
Noord-Holland
1 week geleden

About Barilla


At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.


Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.


Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.


Are you ready to add your unique flavor to our journey?

Job Description



The GDBT Customer Development Associate manager is responsible for planning, coordinating, and monitoring initiatives and projects while ensuring high-quality delivery and adherence to governance standards. The role demands effective resource management, strong stakeholder engagement, and risk anticipation to ensure timely and within-budget project execution. This role will work closely with global and regional Business Partners, IT Infrastructure, Architecture, Cybersecurity teams, and other IT colleagues.


Key Accountabilities

  • Project Planning
  • Define and maintain detailed project activity plans
  • Efficiently manage external project resources
  • Project Monitoring & Risk Management
  • Allocate and monitor resources
  • Conduct periodic status checks and control project activities
  • Proactively identify, report, and manage risks and issues with stakeholders
  • Solution Design
  • Design innovative and cost-effective solutions
  • Leverage both new and existing technologies
  • Stakeholder Engagement
  • Build and maintain strong relationships with Process Owners, Key Users, and Business Referents
  • Manage project documentation, calendars, and ensure quality delivery
  • Team Collaboration
  • Promote effective communication within the project team
  • Foster commitment and collaborative working relationships
  • Process Improvement
  • Evaluate process improvement requests with Process Owners
  • Ensure alignment with organizational and management guidelines
  • Solution Fit & Synergy
  • Ensure solutions meet business requirements and are scalable
  • Consider long-term evolution and cross-project synergies
  • Handover to Maintenance
  • Coordinate with the Application Maintenance team for smooth project transition
  • Methodology & Consulting
  • Apply and promote best practices, methodologies, and consulting frameworks
  • Cost Control
  • Monitor project costs to ensure alignment with budget
  • Highlight and address budget deviations
  • IT Governance Compliance


Desired Skills and Background

  • Master’s degree in Computer Science, Information Systems, Business Administration, or a related field
  • Minimum 3 years in IT Project Management or a similar role within the Sales remit, FMCG is a plus
  • Preferred Certifications: PMP, PRINCE2, Agile, or Scrum
  • Strong project management skills
  • Effective communication and stakeholder management
  • Risk assessment and mitigation
  • Knowledge of IT governance frameworks
  • Proficiency in project management tools (e.g., MS Project, JIRA, Confluence)
  • Familiarity with “security by design” and cybersecurity principles
  • SAP knowledgde

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.

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