Lead ProCare Customer Service Representative

Temporary Lead ProCare Customer Service Representative (Maternity Cover)

Duration: October 1st, 2025 to January 31st, 2026

Are you an experienced customer service professional or a young customer service enthusiast? We are seeking a dedicated Lead ProCare Customer Service Representative to join our team on a temporary basis to cover a maternity leave. This is an excellent opportunity to apply your skills within a dynamic environment and make a real impact over a four-month period.

About the Role:
As the Lead ProCare Customer Service Representative, you will bring your expertise in technical customer service, service contract management, and team collaboration. You’ll play a key role in ensuring smooth communication and efficient resolution of customer requests, supporting both internal teams and valued clients.

What you will do:

• Manage repair and work orders, including loaner equipment handling
• Coordinate returns, collections, proof of delivery, and pricing inquiries
• Respond promptly to emails and phone calls from customers and internal teams
• Keep customers informed proactively about ongoing issues and resolutions
• Resolve invoice disputes with professionalism and accuracy
• Record and follow up on customer issues, ensuring clear communication
• Support your colleagues across various processes and queries
• Collaborate with other departments on customer-specific topics
• Provide guidance and mentorship to junior team members when needed

What you need:

Required:

• Excellent command of English and Dutch or English and French
• Autonomous problem-solving skills and experience handling difficult situations
• Proven ability to build strong relationships with customers and colleagues
• Excellent communication skills, both proactive and professional
• Ability to adapt to different situations and personalities
• Proficiency in MS Office (Excel, Outlook, Word) and internet applications

Preferred:

• High School diploma or equivalent, with additional relevant education
• Ideally 5 years’ experience in technical customer service, order management, or contact centers. Junior candidates with minimum experience will still be considered.
• Calm, patient, and professional under pressure
• Strong problem solver with a customer-centric mindset
• Independent worker, able to prioritize effectively
• Collaborative team player with high standards
• Motivated to make a positive difference
• Positive attitude with a proactive approach to process improvements
• Integrity-driven decision-maker
• Willingness to learn and develop a lean approach and troubleshooting skills

What we offer:

• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary and Benefits. With us, you will receive a competitive salary and benefits commensurate with your job.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
• Stryker Women's Network (SWN). The SWN is committed to an open and modern corporate culture that fosters the development of talented and dedicated women. SWN is open to all employees and strongly advocates an inclusive work environment.

Know someone at Stryker? Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/