Online Retail Client Development Project Manager

Are you a good match? 

• Strong understanding of the (Online) Retail landscape and digital marketing channels. 

• Experience in client development, CRM, or related field (luxury retail preferred). 

• Proven success in implementing client development strategies. 

• Proficiency in project management, data analysis, communication, and presentation. 

• Experience with CRM systems (e.g., Salesforce) and marketing automation tools. 

• Passion for luxury goods and understanding of the High Jewellery industry. 

• Fluency in English and at least one other European language (French, German, Italian, or Spanish preferred). 

Skills & Competencies: 

• Client-Centricity: Exceeding client expectations and building long-term relationships. 

• Strategic Thinking: Developing and implementing effective client development strategies. 

• Project Management: Planning, organizing, and executing projects effectively. 

• Communication & Interpersonal Skills: Communicating effectively and fostering collaboration. 

• Analytical Skills: Analyzing data and generating insights for decision-making. 

• Leadership: Inspiring and motivating others to drive team performance. 

• Adaptability: Adapting to changing market conditions and business priorities. 

• Results-Oriented: Driving business growth and achieving results. 

What are we expecting from you?  

As the Online Retail Client Development Project Manager for Online Retail Europe, you will play a critical role, responsible for driving the implementation and execution of Van Cleef & Arpels' client development strategy within the Online Retail team across key European markets.  

You will focus on enhancing client engagement, fostering loyalty, and driving sales growth through personalized experiences and targeted initiatives, with a particular emphasis on developing both web and phone-based client relationships and cultivating high-end business. 

Client Development Strategy Implementation at the Client Relations Centre (CRC): 

• Lead CRC client development strategy implementation, collaborating with regional/international CRC Management to align with Maison objectives and market nuances. 

• Support CRC operations for client development. 

• Coach Client Advisors to foster a client-centric culture focused on long-term relationships. 

Alignment with Local Markets: 

• Collaborate with UK, Germany, France, Switzerland, Italy, and Spain market teams to understand client needs and market dynamics. 

• Adapt client development strategies to resonate with each local market. 

• Facilitate communication and knowledge sharing between the CRC and local market teams via meetings, reports, and projects for a cohesive approach. 

Cross-Functional Collaboration: 

• Collaborate with marketing, communications, events, and retail teams for integrated client development. 

• Develop and execute targeted marketing campaigns and events to attract, engage, and retain high-value clients. 

• Partner with Regional/International teams to optimize the online client experience. 

Focus on Web and Phone Client Base Growth: 

• Implement strategies to expand the online client base, leveraging the Client Relations Centre and market teams in Europe. 

• Optimize the phone-based client experience with the Training and Quality team, ensuring exceptional service and strong relationships. 

• Identify and implement innovative approaches to engage and retain online clients. 

Performance Monitoring: 

• Use data analytics to gain insights into client behavior, preferences, and engagement patterns. 

• Prepare reports on project performance and clienteling actions, highlighting achievements, challenges, and recommendations. 

More than a role…. We recruit for a career! 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.   

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. 

The recruitment process 

Send your application online. 

If your profile matches our search, you will be contacted by our HR team for an interview. 

Along the recruitment process you will meet with the Online Retail Director, Regional Retail Director Europe and Human Resources Director Europe.