Order Management Specialist
Job Overview:
Fortinet is looking for an Order Management Specialist to join our EMEA team, based in Almere. In this role, you will ensure that Purchase Orders are processed accurately and in a timely manner. With a designated set of accounts, that you will manage on a day-to-day basis. You will work with cross-functional teams and Customers to ensure positive customer experience while driving order issues to closure.
Responsibilities
- Interface with Customers, Sales, and other departments regarding order issues
- Review Sales Order documentation for completeness and accuracy
- Work closely with Operations, Shipping, and Sales to ensure terms and conditions are properly met.
- Ensure on time booking of all order types.
- Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing Purchase Order requirements.
- Ensure orders adhere to documented Booking Criteria policies and SOX procedures.
- Provides quarter and month-end support as needed to achieve corporate goals.
- Understanding of all relevant company policies, procedures and systems.
Qualifications
- ERP experience (Order Management) required, preferably Oracle.
- Previous Order Management experience required.
- CRM experience preferred, especially Salesforce.com
Personal Attributes / Competencies
- Ability to support and embrace change
- Will be an excellent team player who respects other ideas and is a sound listener.
- Attention to detail.
- The ability to work under pressure and manage a busy workload.
- A confident and professional communicator to effectively communicate with all levels of Internal and External personnel
- Exudes a professional presence and posture..
- Previous Order Management experience required.
- Highly motivated and tenacious with the ability to self-manage where necessary.
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