At Inriver, we're not just connecting data—we're connecting people, platforms, and purpose. As our Partner Success Manager, you’ll be at the heart of that mission—turning great partnerships into game-changing outcomes.
This isn’t your average “keep-the-lights-on” role. You’ll be the architect behind powerful collaborations with our strategic technology allies, agency pros, and system integrator Partners. This role bridges partner enablement, joint go-to-market execution, partner lifecycle management, and post-sale engagement. You’ll focus on maximizing partner-influenced revenue, retention, and partner satisfaction.
Think of it as a blend of strategist, coach, growth engine, and trusted advisor—because your work will shape not just how partners perform, but how they thrive.
Key Responsibilities:
- Partner Strategy & Growth:
Develop and execute the partner success strategy to deepen engagement, grow partner-led revenue, and improve partner NPS. - Onboarding & Enablement:
Design and lead scalable onboarding, certification, and enablement programs for partners to ensure they can independently market, sell, and support our PIM solution. - Joint Success Planning:
Collaborate with partners, supporting regional partner managers to define joint business plans, KPIs, co-marketing initiatives, and growth objectives. - Partner Practice & Center of Excellence Engagement:
Support partner practice development through stages of partner maturity. Establish regular success reviews, performance tracking, and strategic check-ins. - Cross-Functional Collaboration:
Work closely with Product, Sales, Customer Success, Marketing, and Support teams to ensure internal alignment around partner goals and execution. - Advocacy & Feedback Loop:
Act as the voice of partners internally, bringing structured feedback to Product, Support, and Training teams to drive continuous platform and program improvement. - Program Development:
Help scale the global partner program, define best practices, and contribute to the evolution of the overall partner program.
What You Bring to the Table
- 7+ years in partner success, customer success, or strategic alliances in a B2B SaaS environment; ideally within PIM, MDM, eCommerce, or MarTech ecosystems.
- Proven experience growing and scaling successful partner programs, especially with SIs and digital agencies.
- Strong business acumen with the ability to influence executive stakeholders (internal and external).
- Excellent communication, relationship-building, and problem-solving skills.
- Experience working with partner CRM/PRM systems.
- Familiarity with PIM/MDM platforms, digital shelf strategy, and product content syndication.
- Specific Inriver expertise is required.
Why Join Inriver?
Because here, partnerships don’t just support growth—they are growth. You’ll be shaping a high-impact, high-visibility function that drives business outcomes and strengthens relationships around the world. You’ll collaborate across visionary teams. You’ll help define what “partner success” means in a rapidly evolving digital landscape.
At Inriver, our culture is built on three powerful core values that define how we work, collaborate, and grow:
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Invested: We lead by example, take ownership, and deliver on our promises.
- Inclusive: We believe the best solutions come from diverse minds working together.
- Ingenious: We cultivate curiosity, value forward-thinking, and never stop learning.
These values are not just words—they are the principles that guide our actions and help us build a positive and successful future together. We encourage everyone at Inriver to live by these values in their everyday work. It's not individual values, but the combination of the three that makes us Inriver.
