PSS Manager East Region (NL)

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 62 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2023, Eurofins generated total revenues of EUR € 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins PSS Insourcing Solutions® is a global, award-winning insourcing solution. We place our skilled team directly at the client site, managing operations seamlessly and eliminating complexities. We ensure a strategic, long-term service commitment that delivers value directly at the client' site, utilising their facilities, equipment, and methodologies, while maintaining the same service, expertise, and cGMP compliance available at the Eurofins facility. If you're an employee seeking an exceptional career journey, Eurofins PSS Insourcing Solutions® is your gateway to a future where innovation, collaboration, and success converge. Join us in a world where excellence knows no boundaries!

Job Description

 As a key member of our Management Team, you will lead and coordinate a diverse group of multifunctional teams within our PSS business unit. This position is based in Oss and requires regular travel to client sites, including but not limited to Boxmeer and Nijmegen, to provide hands-on support and ensure exceptional service delivery. With a strong emphasis on leadership, quality management, and client satisfaction, you will play a pivotal role in driving operational excellence and contributing to the sustained growth of the business.,Please find below an overview of the core responsibilities for this role.

• Member of Management Team for PSS the Netherlands.
• Overseeing a business unit within the organization and responsible for various multifunctional PSS teams.
• Developing policies, procedures, goals, and tactics to achieve the organizational goals of the business. Providing oversight to ensure that business plans are followed; taking corrective action if there is a deviation from expectations or standards.
• Training, development and coaching of leaders such as team leads, group leaders, site managers, etc.
• Collaborate closely with Talent Acquisition and HR to support the recruitment process, ensuring the successful onboarding and ongoing development of both new and existing employees.
• Take ownership of employee lifecycle management by ensuring proper and on-time decision making when it comes to HR affairs such as and not limited to:  Conflict resolutions, Disciplinary actions, motivation, rewards and recognition, performance management, compensation and benefits, absenteeism, etc.
• Effective organization, coordination, managing of PSS Teams at client sites with an eye on high productivity, quality, GMP and safety, resolving problems and customer-service standards.
• Maintaining a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.
• Building, maintaining, and developing customer relationships. Taking care of the clients; that they always get the best services by evaluating the ‘best practices’ in the field of commercial and quality goals.
• Taking care of high employee and customer satisfaction, low staff turnover and absenteeism.
• Supporting financial and contractual aspects.

Qualifications

• Bachelor's or Master’s degree in Life Sciences, (Bio)Chemistry or related; A business related degree with experience in life sciences will also be considered.
• At least 3 years of Leadership experience.
• A good command of spoken and written English and Dutch. Dutch is mandatory. 
• High interpersonal and communication skills.
• Excellent Customer Relationship Management Customer empathy – ability to understand and meet customer requirements.
• Excellent planning and organization skills, helicopter view, entrepreneurship.
• Ability to work cross functionally across different parts of the Country.
• Self-motivated and able to work with a minimum of supervision.

Additional Information

Working at PSS means working with highly motivated people with a can-do mentality. Our people work in an international environment, within an enthusiastic team and for an organization where there is sufficient room to develop further. Working together is extremely important to us and having fun in what you do is part of that! Our monthly team lunches, team activities and the hand out of awards to our colleagues are an example of this. We also offer:

• A responsible and challenging position within the team;
• Plenty of room for your own ideas and input;
• Specialist training and a range of opportunities for personal and professional development;
• Flexible working hours;
• Good salary and benefits.

Working at PSS offers you the flexibility and personal touch of working in a medium sized and dynamic company, whilst also allowing you to benefit from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for the motivated employees:

• Plenty of opportunities for growth;
• Varied work where you are in regular contact with other companies and scientists within the Eurofins group;
• A broad customer portfolio ensuring a lot of diversity in your work.

Would you like to know more?
For questions regarding the position, please follow the link below ‘I’m interested’ in order to contact the hiring manager.

Acquisition for this vacancy is not appreciated.