This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
About the team
As the Revenue Operations Tooling Manager, you will own and enhance our commercial technology ecosystem (outside of Salesforce) and merchant-facing project management platforms used by the Professional Services team. You’ll ensure that our tools not only meet current needs but also scale with our growth while maximizing each tool’s value.
What you’ll do
- Tool evaluation and implementation - You will conduct thorough assessments of third-party tools to determine their compatibility with our business objectives and requirements. You will also be responsible for the implementation of selected tools.
- Tool optimization - You will continuously iterate on existing processes and setups to ensure innovation within our technology stack according to the business objectives.
- Tool administration & configuration - You will manage our Project management used by our professional services team tools ensuring proper setup, performance and workflows according to best practices.
- Tool integration - you will work closely with engineers and other teams to ensure technologies are nicely integrated in our stack to ensure data accuracy and workflow efficiencies.
- Training and documentation - You will collaborate with the digital enablement team by providing them with documentation which they use as input for training and playbooks. Occasionally you will host training sessions to educate our internal users.
- End user support - You will support our users by troubleshooting issues, reviewing integration setups and providing support through incoming tickets.
- Data Management - You will ensure accurate and consistent data flow between third-party tools and internal systems, implement governance practices to maintain data integrity and reliability.
Who you are
- Bachelor’s degree in Business, Marketing, Finance, Information Technology, or a related field.
- 5–7 years of experience in Revenue Operations, Marketing Operations, or Sales Operations, with a strong focus on selecting, implementing, and managing third-party tools.
- Proven expertise configuring and administering project and work management platforms (e.g., Jira, Monday.com, Asana).
- Hands-on experience with GTM-function technologies, including CPQ, CLM, sales-enablement, and customer-success platforms.
- Familiarity with AI-driven work automation and analytics tools, including experience:
- Building and deploying AI agents and chatbots
- Prompt-engineering for large language models and generative AI workflows
- Strong cross-functional collaboration skills; adept at coordinating multiple stakeholder requests and aligning priorities across Sales, Services, IT, and Operations.
- Excellent analytical aptitude and solid technical fluency, with the ability to translate complex requirements between technical and non-technical teams.
- Exceptional verbal and written communication skills to drive adoption, training, and change management initiatives.
- Self-starter with autonomy in project leadership and decision-making, committed to continuous learning and professional growth.
- Robust problem-solving capabilities and comfort navigating ambiguity—evidenced by a history of delivering successful outcomes in complex, fast-paced environments.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
