About JD Logistics
JD Logistics, part of JD.com, is a global leader in technology-driven supply chain and logistics solutions. We are committed to delivering excellence through innovation, efficiency, and a customer-centric approach. Our smart logistics network ensures seamless operations, and our success is built on strong leadership, cutting-edge technology, and a relentless focus on continuous improvement.
The Role
We are seeking a detail-oriented and process-driven Reverse Supervisor to lead our reverse logistics operations in Rotterdam. This critical role focuses on managing returns, refurbishments, and recycling processes while ensuring efficiency, cost-effectiveness, and compliance with sustainability standards. If you excel in optimizing workflows and leading teams in a dynamic environment, this is the perfect opportunity for you.
Key Responsibilities
Oversee daily reverse logistics operations, including returns processing, quality inspections, refurbishments, and recycling.
Lead and develop a team of associates, ensuring high performance, safety compliance, and adherence to company standards.
Conduct regular team meetings to communicate targets, process updates, and performance metrics.
Manage inventory of returned goods, ensuring accurate tracking and efficient disposition (restock, repair, recycle, or dispose).
Collaborate with quality control teams to assess returned products and determine appropriate actions.
Implement and monitor KPIs (e.g., processing time, cost per return, recovery rate) to drive operational improvements.
Troubleshoot bottlenecks in the returns process and implement corrective actions.
Ensure compliance with environmental regulations and company sustainability goals.
Work closely with customer service, procurement, and outbound teams to streamline reverse logistics workflows.
Maintain accurate records and generate reports on returns volume, reasons, and outcomes.
What We're Looking For
Experience: 3+ years in reverse logistics, warehouse operations, or production, with at least 1 year in a supervisory role.
Skills: Strong leadership, analytical thinking, and problem-solving abilities.
Technical Proficiency: Familiarity with Warehouse Management Systems (WMS) and Microsoft Office.
Mindset: Process-oriented, data-driven, and committed to sustainability.
- Language: Fluency in English (written and spoken), Chinese is highly preferred.
Desirable Experience
Background in e-commerce, retail, or electronics refurbishment.
Knowledge of Lean or Six Sigma methodologies.
Experience with automation in returns processing.
Why Join JD Logistics?
Be part of a global logistics leader at the forefront of innovation.
Work in a fast-paced, tech-driven environment with cutting-edge tools.
Career growth opportunities within a rapidly expanding company.
Competitive salary, benefits, and a collaborative team culture.
