Senior Network (Resident)Engineer - Netherlands

Resident Engineer – Key Account (Schiphol/Netherlands)

About the Position:

Reporting to the Customer Service Lead, this is a technical role, providing on-site and remote support for Juniper Networks routing & switching products. 

The Resident Engineer (RE) will be required to develop and maintain an expert level of knowledge on the products and software deployed within the customer environment. This position will be considered on-site at the customers primary location, based in Schiphol, Netherlands coupled with some European travel with occasional home-based working and attending Juniper sites within the Netherlands. 

The Resident Engineer will be a key member of the technical team including colleagues from the Professional Services and Advanced Services organisations.

Responsibilities:

The RE will be a critical part of the operational team, representing Juniper and providing support, reaching out to the wider Juniper technical and engineering teams for extended support as necessary. 

On occasions the RE maybe required to work extended hours coupled with on-call support for critical issues/escalations. Technical support to the customer may require the Resident Engineer:

• To hold design and information gathering workshops with the customer to understand the customer’s existing network design and technical requirements.
• To understand the customer’s organisational structure and become familiar with the customer’s network implementation and support processes and procedures.
• To carry out testing of new features and functionality required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• To troubleshoot equipment and network problems assisting JTAC (Juniper Technical Assistance Centre) with technical cases through to problem resolution.
• To raise equipment, Return Material Authorisations (RMA’s) and to track these through to problem resolution
• To perform network optimisation and configuration reviews.
• To produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
• To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• To hold knowledge transfer workshops for the customer’s design, implementation and support personnel to configure and operate Juniper Networks products.
• To assist the customer to develop Network Operating and Equipment Operating Procedures.
• To peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The Resident Engineer will be expected to develop secondary skills in other products and solutions in the Juniper product portfolio.

Minimum Qualifications: 

The ideal candidate for this role MUST have a minimum 5 years’ experience providing implementation and technical support of networking products in LAN, WAN, and developing automation scripts for Internet services environments.

1. An understanding of the protocols surrounding IP/MPLS service provider networks. These skills should include:
   1. VPNs and the associated tunneling technologies (MPLS, VXLAN, GRE, etc.)
   2. TCP/IP fundamentals
   3. Routing protocol operation (OSPF, IS-IS, RSVP, IPv6 and BGP)
2. Comfortable with Linux or other UNIX implementations, with scripting skills.
3. Technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analysers.
4. Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration, design and product issues.
5. Previous experience with Juniper Networks products (MX, PTX, EX, QFX, SRX devices) and JUNOS software.
6. Strong Interpersonal skills. Ability to work in a diverse, cross functional and multicultural team.
7. Strong organisational and time-management skills. Ability to work efficiently on multiple projects and under pressure.
8. Strong communication skills; ability to clearly articulate findings in written and verbal communications targeting different audiences: technical and non-technical, staff and management.
9. Fluent in English (speaking, reading and writing).

Preferred Qualifications:

The following credentials are a strong plus for this position:

1. Juniper Networks Technical Certifications: JNCIP or JNCIE in routing & switching.
2. Previous experience in network design, installation and deployment with MX, EX, QFX, PTX, SRX in a Service Provider or large enterprise environment.

Other Information:

• Relocation is not available for this position

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...