Introduction to the job
We are looking for an experienced service manager that will be responsible for delivering global connectivity solutions, connecting ASML with our customer’s Fabs. In this context, connectivity means much more than the network layer. It also includes an industry specific layer of application services on top of the network. These services are used by our Development & Engineering, Customer Service and Manufacturing colleagues across the globe.
Next to delivering the services, you will also be responsible for the teams and suppliers that deliver these services. You will be part of the Customer Connectivity Management Team.
Role and responsibilities
You provide end-to-end services that enable ASML to install, support and improve our products at our customer’s facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. You will be delivering critical services in a demanding global industry, making this a challenging role.
As a service manager, you are responsible for:
Managing demand (incl. short-, mid- and long-term roadmaps)
Managing suppliers:
Providing the key platforms
Providing the support teams
Managing service delivery and global deployment (incl. the triple constraints: time, budget, quality)
Managing stakeholders (end-user management, internal IT departments that your services depend on, etc).
As a people manager, you are responsible for managing the individuals in your scope.
Education and experience
At least a Master’s degree in Computer Science, Informatics, or equivalent experience.
Certification in ITIL
At least 5 years’ experience with service management teams.
At least 5 years’ experience in a multi-team environment.
At least 3 years’ experience with working with large IT suppliers & off-shoring.
Preferably a technical background or a strong interest in technology.
Experience in managing internationally distributed teams. In which experience in an equivalent environment (size, complexity, industry, domain) is a strong plus.
Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:
Highly-motivated, with a strong work ethic and able to work effectively under minimal supervision.
Analytic mindset, able to quickly assess issues and their root causes.
Strategic and creative thinking, solving today’s problems while keeping in mind a long-term plan.
Agile leadership, good coaching, influencing and interpersonal skills.
Strong communicator, good at listening. Has diplomatic skills.
Ability to build strong, trusting relationships with customers, suppliers and internal stakeholders.
Excellent English communication and presentation skills. Proficiency in Dutch is considered as a plus.
Other information
If this job description sounds like you, please let us know! We do, however, appreciate a personal motivation about why you feel you are the right candidate. So, when applying, please upload your resume and personal motivation and we will get back to you as soon as possible.
This position requires you to be in the Veldhoven office 3 days per week.
Our selection process includes an online Talent Exploration Assessment that gathers information about your key drivers, your personal values, motivators and career ambitions. The Talent Exploration enables both you and us to explore if there is a mutual match - not only for today, but also for your future career at ASML.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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