Store Manager – Stephen & Penelope (Amsterdam)
Do you light up when talking about yarn, knitting, or crochet? Do you love building community while leading a team? If so, this could be the perfect role for you.
We’re looking for a passionate and people-focused Store Manager to lead our Amsterdam shop — a welcoming and inspiring space where makers come together to explore creativity.
As Store Manager, you’ll combine your love of fiber arts with your proven retail leadership skills, shaping a vibrant store experience where both customers and staff feel valued and inspired.
What You’ll Do:
You’ll be the driving force behind the smooth and successful running of the shop. Key responsibilities include:
- Delivering a 5-star, personalized customer experience that delights every visitor.
- Leading, motivating, and developing a team of Sales Associates and Supervisors.
- Driving sales while keeping customer care at the heart of everything.
- Staying knowledgeable about our full product range — from fiber qualities to project results.
- Ensuring the shop always looks its best with beautifully presented displays.
- Managing transactions, promotions, and inventory with accuracy and care.
- Creating a supportive, inclusive, and inspiring workplace culture.
- Taking ownership as a keyholder, ensuring smooth opening and closing procedures.
- Representing the store at monthly management meetings.
What We’re Looking For:
We’d love to meet someone who brings both commercial drive and creative passion. Our ideal Store Manager has:
- At least intermediate knitting skills (crochet a plus!).
- Fluency in English (written and spoken), plus a good level of spoken Dutch.
- Availability to work 38 hours per week, across 5 days.
- 3+ years of experience in customer service, including proven time as a Supervisor or Manager.
- Strong organizational skills — tidy, precise, and detail-oriented.
- Experience with loss prevention and inventory control.
- A proactive, growth-minded approach to challenges.
- Excellent communication and leadership skills.
- Flexibility to work varied shifts, including weekends.
What We Offer:
Joining our team means becoming part of a creative, supportive, and passionate community. You’ll enjoy:
- The chance to lead a team of fiber enthusiasts who love what they do.
- An inclusive workplace that values diversity, creativity, and community.
- Opportunities for professional development and growth.
- A competitive compensation package.
Ready to Apply?
If this sounds like the perfect fit for you, we’d love to hear from you! Please send your CV and a cover letter detailing your passion for retail and crafting to [email protected].
Job Type: Full-time
Application Question(s):
- Do you have at least intermediate knitting or crochet skills?
- Do you have 3+ years of experience in customer service, including proven time as a Supervisor or Manager.
Work authorization:
- Netherlands (Required)
Work Location: In person
