In this role, you will collaborate closely with colleagues from Customer Service, Professional Services, Product Management, and Engineering to deliver outstanding solutions to our customers and help drive their success.Your Impact:
- You help customers ship their products efficiently and on time.
- By proactively addressing structural issues with our internal teams, you ensure continuous improvement of our software and platform experience.
- In your role as a hands-on team lead, you support your colleagues’ growth and help the team work efficiently.
- Support customers with technical questions and issues.
- Triage and prioritize incoming technical requests.
- Guide and advise your team in your role as a hands-on team lead.
- Assist colleagues with technical questions or challenges during onboarding and integration projects.
- Collaborate with our internal teams to drive customer success and continuous improvement of our platform.
- Proficiency in Dutch and English (both spoken and written)
- MBO or HBO degree (secondary vocational or higher professional education)
- Strong abstract and process-oriented thinking with analytical skills
- Good at assessing priorities
- Experience in leading and coaching colleagues
- Knowledge of modern Software-as-a-Service (SaaS)
- Basic knowledge of logistics processes
- Basic knowledge of software applications
- Customer-oriented mindset
- Thrives in a team environment
- Empowerment & Impact: Flat hierarchies and the opportunity to shape structures and processes in a dynamic environment.
- International Culture: Be part of a vibrant company with an open and collaborative corporate culture.
- Workspaces: Work from our beautiful office in Rotterdam, with the flexibility to visit our other locations.
- Work-Life Balance: Flexible working hours, mobile working options.
- Modern Equipment: Benefit from modern workplace equipment.
- Onboarding: Structured onboarding with our buddy program.
- Community: Take part in regular team events.
It operations manager
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