Technical Account Manager

Position Overview

Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a Technical Account Manager (TAM) to join our talented international in Europe. Based in either the The Netherlands, the successful candidate will be our market expert in the region and support pre-sales engineering, in-country launch planning and ongoing key account management and development. A TAM has two main areas of focus:

• Driving the Technical Onboarding process to make sure that new partners have all the training and tools to succeed from the start
• Managing a subset of Alarm.com’s key international partners to ensure they efficiently utilize the full suite of Alarm.com services.

This includes everything from backend integrations to customer support tools to end-user features and functionality.  We’re searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners. 

RESPONSIBILITIES

The TAM’s primary job responsibilities will include:

• Managing technical sales relationships with select partners in region, alongside Account Executives
• Acting as the escalation point for technical issues
• Providing valuable ongoing product support and training to partners on-site and via webinar.
• Champion and advocate for development requirements by gathering feedback from partners and other key stakeholders on how we can improve our product and processes
• Representing Alarm.com at various trade shows and events
• Demonstrate in-depth and current understanding of all existing and new Alarm.com product release features to properly respond to partner inquiries
• Support the Sales Team during some stages of the pre-sales process.
• Creating appropriate training materials including presentations, technical guides, and videos to facilitate the ongoing training process for partners.
• Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
• Other duties as assigned

REQUIREMENTS

• Degree level (or equivalent) qualification in Engineering, IT, Math, or sciences preferred
• Fluency in English language is essential, plus one other European languages is preferred
• The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner
• A self-starter who can operate independently.
• Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology
• Strong people skills; natural customer service orientation and disposition. Candidate must enjoy working with clients and supporting internal customers in the organization
• Excellent problem-solving skills
• The ability and commitment to meet deadlines, even during high-volume periods
• Flexible and positive attitude that fosters team spirit
• Availability to travel up to 50% within region
• Experience with the following is a plus: Electronic security, access control, home automation, or video over IP

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].

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