About Us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Eagle Eye Networks has recently announced a return-to-office initiative that requires employees to be in the office five days a week.
Overview
As we expand our footprint in EMEA, we’re looking for a dynamic Technical Account Specialist to join our growing team and help shape the future of our implementation processes.
As a Technical Account Specialist, you will be responsible for designing and implementing the future technical deployment process for all end users across EMEA. You’ll work closely with our largest clients, handling their complex technical needs, from launching new AI models in collaboration with the product team to mapping out optimized hardware solutions. This role requires strong cross-functional collaboration with Sales Engineering, Support, Customer Success, Product, and Engineering teams to ensure seamless client experiences from presales to post-sales.
Key Responsibilities
- Implementation Design: Own the design and implementation of the technical deployment process for all EMEA end users.
- Client Engagement: Serve as the primary technical contact for our largest clients, addressing their unique needs, launching AI models, and optimizing hardware solutions.
- Cross-functional Collaboration: Partner closely with Sales Engineering to transition clients smoothly from presales to post-sales, taking full ownership of the technical relationship.
- Stakeholder Alignment: Regularly work with Support, Customer Success, Product, and Engineering teams to ensure client needs are met and solutions are optimized.
- Innovation & Development: Contribute to the continuous improvement of Eagle Eye Networks’ implementation processes, bringing innovative ideas and feedback from client interactions.
Qualifications
- 7-11 years of experience in a technical role, with at least 3 years in a SaaS environment.
- Minimum of 1 year of experience working with AI-driven solutions.
- Bachelor’s degree (or higher) in a technical field such as Computer Science, Engineering, or a related discipline.
- Fluency in English and either Dutch or German is required.
- Proven experience in designing and implementing complex technical solutions for enterprise clients.
- Strong understanding of cloud technologies, AI models, and hardware optimization.
- Excellent communication and interpersonal skills, with the ability to collaborate across teams and engage with clients at all levels.
Preferred Skills
- Experience working in the video surveillance, security, or related industries.
- Familiarity with EMEA market requirements and regulations.
- Project management skills with the ability to handle multiple priorities.
What can you expect from us?
- Opportunity to work with a global leader in cloud video surveillance technology.
- Competitive salary and benefits package.
- Diverse team with 25+ nationalities
- 23 paid holidays yearly + Dutch public holidays
- A dynamic, fast-paced work environment with room for growth and innovation.
- Collaborative culture with cross-functional teams across the globe.
- Compensation for travel expenses from your home to the office
- Company equipment for work use;
- Enrollment in the Eagle Eye Networks B.V. collective pension plan
- Drinks, snacks and a subsidized in-house lunch at the AMS office
- Opportunity to take part in EEN Corporate Fitness App challenges
- Company swag, business casual scale-up work atmosphere and Friday drinks
- Once or twice a year a stunning company day
More About Eagle Eye Networks
Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.
Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
