Description
Nayax is a global fintech company (NASDAQ; TASE: NYAX) and a leading provider of cashless payment, consumer engagement, and business management solutions for the unattended retail sectors. We are currently seeking a Technical Support Engineer to join our team and play a pivotal role in shaping the future of our company.
In this role, you will act as the first point of contact for technical support inquiries from customers, partners and internal teams.
Key Responsibilities:
- Act as the first point of contact for technical support inquiries from customers, partners and internal teams
- Diagnose, troubleshoot and resolve hardware and software issues to our payment terminals
- Provide clear updates to customers regarding status and resolution for their issues
- Contribute to improving customer service experience and internal support documentation
Requirements
Requirements:
- Strong technical affinity and a solid understanding of ICT (hardware and software)
- Excellent communication skills in both Dutch and English (written and verbal)
- A customer-centric mindset with the ability to translate technical solutions clearly
- Proactive, self-motivated and eager to learn
- Ability to work effectively both independently and in a team environment
Nice to Have:
- Previous experience in a technical support or helpdesk role
- Knowledge of payment systems and/or markets we operate in
- Familiarity with CRM or ticketing systems
- Experience working with resellers or international customers
What Makes This Role Exciting:
- Be part of a fast growing global fintech company at the forefront of innovation
- Work in a modern, well-equipped office with a relaxed and social work culture
- Join a friendly and supportive technical team with room for personal growth
Learn more about Nayax
Nayax is a global fintech company (NASDAQ; TASE: NYAX) providing an end-to-end platform for payments, consumer engagement, and business operations.
Founded in 2005, Nayax empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.
We support over 80 payment methods in 50+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.
With more than 1,100 employees across 11 global offices, Nayax operates in 62+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments — just a short walk from the train station and designed for collaboration and growth.
At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.
