Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People areBold, Authentic, Purposeful and Inspired
Our People are notPerfect, Traditional, Complacent or Cautious
About the role
As a Vendor Operations Analyst in the Customer Operations team, you’ll play a pivotal role in enabling scalable, data driven vendor strategy. This role supports the delivery, tracking, and optimisation of third party services that underpin our global claims and customer support operations, including BPOs, subscription based platforms, and specialised service vendors.
To succeed in this role, you’ll combine strong analytical skills with cross-functional coordination and market awareness. You’ll help assess emerging trends, perform market research on vendor capabilities, and support build-vs-buy decisions that align with our operational and growth goals.
You’ll work closely with Directors of Customer Operations, Product Managers, Procurement, Legal, and external vendors to ensure our vendor ecosystem supports our pace of expansion and service excellence.
What will your day look like? You will...
- Own vendor performance reporting, including SLA adherence, cost trends, issue escalation, and impact analysis
- Sourcing vendors and supporting end-to-end vendor onboarding, including due diligence, contracting coordination, and stakeholder alignment
- Conduct vendor and market research to identify emerging tools, technologies, or services that could drive scale, efficiency, or customer experience improvements
- Contribute to buy-vs-build analysis by assessing vendor value versus internal capability development
- Maintain centralised vendor documentation, SOPs, and enablement resources to ensure operational readiness and compliance
- Identify and communicate risks or inefficiencies, using data and structured insight to influence decisions
- Collaborate cross-functionally to ensure vendor-delivered services align with the customer journey and product architecture
To help us level up, you'll ideally have:
- 4+ years of experience in commercial operations, vendor management, strategy execution, or operational analytics within high-growth or tech-driven environments
- Track record of supporting scalable solutions in fast-paced or growth-stage environments
- Strong analytical acumen with proven ability to distill operational data into clear insights and recommendations — experience with BI tools like Looker, Superset, or Tableau
- Familiarity with SQL or willingness to learn, enough to query datasets and validate insights independently
- Experience working cross-functionally with Product, Operations, and Procurement to manage external vendors, tools, or platforms across multiple markets or verticals.
- Demonstrated ability to support buy-vs-build assessments, cost/benefit analyses, and vendor performance reviews
- Bachelor’s degree in Business, Operations, or a related field; a postgraduate degree or track record of academic achievement is a plus.
• Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times. • Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system. • Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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