About the role
As the VP of Customer Success, you will be responsible for leading and scaling DataSnipper’s Customer Success organization globally. You will drive customer retention, expansion, and advocacy, ensuring an outstanding experience for our growing client base. This is a strategic leadership role that requires deep expertise in B2B SaaS customer success, enterprise relationship management, and team leadership.
About DataSnipper
DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.
Founded in 2017, DataSnipper has skyrocketed to unicorn status, achieving a valuation of $1 billion following a successful funding round led by Index Ventures. With over 500,000 users across 160+ countries and offices in Amsterdam, New York, Kuala Lumpur, Tokyo, and Mexico City, DataSnipper is shaking things up - and we’re not stopping there!
What you will do
Customer Growth & Retention – Own and execute strategies for global retention, renewal, and expansion, driving industry-leading Net Revenue Retention (NRR) and building trusted executive partnerships with enterprise customers.
Customer Success Strategy & Leadership – Define the vision and strategy for Customer Success at scale, setting clear KPIs and building a culture of excellence that embeds CS into DataSnipper’s broader go-to-market strategy.
Customer Journey Excellence – Design and continuously optimize onboarding, adoption, and engagement frameworks that accelerate time-to-value, deepen product adoption, and turn customers into long-term advocates.
Operational Scale & Innovation – Drive operational excellence and innovation by leveraging automation, AI, and data-driven insights to scale efficiently while maintaining a high-touch, impactful customer experience.
Cross-Functional Impact – Partner with Sales, Product, and Marketing to align on customer needs, influence product direction, and unlock new growth opportunities through seamless collaboration.
What you bring
10+ years of experience in Customer Success, Account Management, or Customer Experience in a B2B SaaS environment.
5+ years in a senior leadership role, preferably scaling global CS teams in a fast-growing company.
Proven track record of reducing churn, driving expansion revenue, and increasing customer satisfaction.
Deep understanding of B2B SaaS metrics (NRR, GRR, churn, expansion, adoption, etc.).
Strong leadership, coaching, and team-building skills with experience managing global teams.
Excellent communication and stakeholder management skills, with experience working cross-functionally.
Familiarity with customer success platforms and CRM tools.
Data-driven mindset with the ability to translate analytics into actionable insights.
Exposure to AI-driven CS automation tools
What we offer
Being part of the fastest-growing scale-up in the Netherlands
Make an impact by disrupting the audit and finance industry with us
28 vacation days on a full-time basis
Pension plan
Stock participation plan
Hybrid mode of work (at least 3 days onsite in our Amsterdam office)
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef
Access to OpenUp, the mental health and wellness platform
Social Activities for team building etc
