We are seeking a skilled Workday Analyst (full time) to join our dynamic People Systems team. Based in Hilversum, you will provide technical and functional Workday support across multiple European countries, partnering closely with both global and local People & Culture (PIC) teams. You will work alongside our HR System team, delivering solutions that drive operational excellence and enhance the employee experience.
Key Responsibilities:
Manage daily Workday technical support by monitoring and prioritizing incoming tickets to ensure timely and effective resolution.
Provide hands-on troubleshooting and technical support to local PIC teams, analyzing requirements and translating them into Workday configurations.
Collaborate with local PIC Operations team members in Germany, Netherlands, France, Italy, Sweden, and Austria to assess needs and deliver Workday systems support and guidance.
Maintain Workday security by managing security groups, role assignments, and user permissions, ensuring compliance and data protection.
Conduct thorough testing of Workday system fixes and updates to confirm issues are resolved without impacting other processes.
Work closely with global and local PIC teams to provide accurate information for People Systems inquiries.
Evaluate and resolve inquiries across relevant Workday modules.
Partner with the People Systems Integration leader to understand local Workday and Payroll integration and data setup.
Upload EIBs to perform mass updates (e.g., compensation changes, job changes), ensuring data accuracy and troubleshooting errors.
Identify trends and patterns in support tickets, proactively suggesting solutions to resolve recurrent issues.
Regularly report on ticket trends and patterns.
Candidate Profile:
Proven experience in Workday technical/systems support.
Solid understanding of Workday HCM and a basic understanding of additional UMG Workday modules.
2–3 years’ configuration and support experience with Workday HCM and Security, with experience in at least one of: Advanced Compensation, Learning, Recruiting, Talent, or Time and Absence.
Strong execution skills with the ability to manage multiple priorities in a fast-paced, international environment.
Excellent communication skills in English; proficiency in German, French, or Dutch is a strong advantage.
Detail-oriented, proactive, and able to work independently while collaborating effectively with cross-functional teams.
Experience with ServiceNow Case Management is desirable.
Proficient in Microsoft SharePoint for documentation and knowledge management.
Demonstrates intellectual curiosity, strong analytical, troubleshooting, and problem-resolution skills.
Comfortable leading multiple tasks and projects simultaneously, prioritizing decisions and tasks effectively.
