Business Support, Facilities Support

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Essential Duties and Responsibilities

Client/Stakeholder Management

• Connect to key stakeholders at the site and gains buy-in when appropriate.
• Communicate issues, actions and results in real-time to the right stakeholder.
• Communicate and interact at all levels modulates content and ways of communicating accordingly.
• Working with KPI’s and SLA’s defined within the contract.
• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected
• Support on customer complaints.

Operations Management

• Delivers the services required in the contract.
• Integrates service delivery by connecting everything related to the building experience.
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services.
• Support for all task within the servicedesk
• Support for all task within the mailroom
• Support for all task for the whole team

Financial Management

• Manage processing and controlling of purchase orders and invoices.
• Checking rejected invoices.
• Contact with all suppliers about invoices.
• Light knowledge of financial matters.
• Creating PO numbers (purchase orders).
• Providing suppliers with PO.
• Communicating with suppliers about payments, invoices and PO numbers.
• Good receivings in financial JDE system.
• Check invoices.
• Check Accruals.

Event

• Support with event requests
• Hands on support during events

HSE, Security & Quality Management

• Support workplace services site lead in all HSSE related processes and structure
• Safety walks
• Office Checks
• Understand & actively support JLL’s Quality Management program

Additional Duties and Responsibilities

The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account

Key Performance Measures

• Compliance with service provision as detailed in the contract.
• Compliance with the Health and Safety responsibilities.
• High Customer Satisfaction rating as measured in regular surveys.
• Compliance with Best Practice documentation.
• Pursue continuous improvement.

Skills

• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.
• Planning and organising:

• Able to evaluate priorities and re-juggle as appropriate.
• Able to resolve conflict and communicate intentions clearly.
• Deliver on time and with high quality results.
• A self-starter who possesses intellectual curiosity.
• A proven team player at ease with sleeves rolled up approach

Decision making / complex problem solving:

• Proactively gathers information from appropriate sources.
• Probes/considers all of the facts.
• Considers other perspectives.
• Refers to long term plans and goals, draws sound inferences.
• Prioritizes key factors.
• Acts decisively, promptly and confidently.
• Able to operate with limited guidance

Competencies

Excellent PC skills, Excel, proficient in Microsoft office

The candidate must demonstrate the following personal attributes:

• Customer focused.
• Good communicator – both written and verbal.
• Assertive.
• Possess cultural awareness and sensitivity.

Experience

Minimum 5 years’ experience in a Facilities Admin position.

Qualifications

Can write and talk in English essential.

Location:

On-site –Rotterdam, NLD

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.