Job Description
As part of our café team you will work in a welcoming Nordic café environment, integrated in our store, where you never lose focus on quality, service and providing our guests with an experience they will remember. Putting the guest first and being flexible comes naturally for you. You and your team will be responsible for creating a warm and inspiring café environment together with a unique local service culture. Your role is essential in creating welcoming experiences that showcase the best of our brand.
You’ll have the opportunity to provide customer with high-level service at every turn. From welcoming and actively attending to the customer every need in a warm and genuine way. Your responsibilities include provide quality beverage and food products at a consistently high standard, you promote the culture, values and concept of the café as a whole. You contribute to the daily operation of the café in store.
While previous experience in customer service in food and beverage industry are nice to have, they're not mandatory.
Qualifications
Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
Proactive; you use your initiative to provide customers with a memorable café experience
Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
You listen to and show interest in others’ ideas and opinions
You’re honest and genuine in your approach
You are communicative, positive and open-minded
You’re willing to learn and adapt
You’re collaborative, inclusive and supportive of others
You have good English language skills
Additional Information
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 20% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity:
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.