- The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
- At least 2 years’ experience in a Regulatory / Credit industry.
- Experience in complaints / dispute resolution processes will be an added advantage.
Duties:
- Effective evaluation of complaints concerning allegations of non-compliance with the National
- Implementation of internal complaints handling policies and procedures.
- Provide and maintain a high level of quality work.
- Report writing.
- Maintain good relations with internal and external key stakeholders.
- Participating in team activities aimed at improving customer satisfaction and departmental
performance.
Knowledge:
- National Credit Act.
- Complaints resolution processes.
Skills:
- Computer literacy.
- Strong personal skills.
- Team Player.
- Excellent written and verbal communication skills.
- Administrative and organisational skills.
- Ability to work under immense pressure.
- Conflict resolution and negotiation skills.
- Results driven.
.
Closing Date: 22 July 2025
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons
should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za
Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right
not to make an appointment.
Ref: COCO/07/25
The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the